Manager Sales

Matthew Smith

**** ****** ** ********* ** ***** 541-***-**** abml81@r.postjobfree.com

Objective Start a new career with a successful business and help that business

become even more successful by contributing with my quick learning skills and strong work ethics.

Experience Cart Attendant/Cashier

May ‘99 - March ‘01 Target Livermore, CA

Responsibilities

- Collect shopping carts from the parking lot.

- Cleaning the parking lot making it presentable for customers.

- Walking the store and removing any stray carts from aisles.

- Meeting and greeting customers and finalizing their purchase at the cashier

station.

- Cleaning cashier area and removing any product that is out of place.

- Counting cash and closing out register at the end of night.

- Training new cashiers how to properly and efficiently perform their duties.

- Achievements while working at Target include becoming the supervisor of

nightly clean up, becoming the go to guy when it came to training new personnel

at the cashier station and in the parking lot, being able to help other departments

effectively without too much training.

Outdoors Supervisor

May ‘01 - April ‘02 Boomers Livermore, CA

Responsibilities

- Supervise and control all outdoor activities and personnel on the go-cart track,

golf course and bumper boats.

- Organize break schedule for employees on duty.

- Resolve any customer complaints and/or concerns to maintain customer

satisfaction.

- Make sure all outdoor area employees abide by strict safety rules and ensure

they are going over all safety rules with customers before rides are started.

- Quality control during closing clean up inside and outside business.

- Filling in other supervisor duties in other areas during break times or in the

absence of other supervisors.

- Achievements while working at Boomers include becoming a supervisor in a

short amount of time due to hard work and attention to detail, being able to fill in

any hole when needed by learning all areas of the business quickly, gaining

management’s trust by consistently being able to perform all my duties fully

without being asked.

Lot Attendant/Used Car Assistant

April ’02 - April ’04 Stoneridge Motors Dublin, CA

Responsibilities

- Cleaning property of any garbage, weeds, or dirt to make the business look

presentable

- Performing a monthly inventory which included “touching” every car on the lot

and documenting the full VIN #, miles, color, make and model of the vehicle on

paper and, once checked by business office, clear up any discrepancies or find

any missing vehicles.

- Cleaning sold units inside and out, making them ready for delivery.

- Print and install Kelly Blue Book stickers and Buyer’s Guides on all used

vehicles and price stickers based on the Used Car Managers marketing

guidelines.

- Stock in and enter vehicle information of used vehicles coming in from the

auction into the computer system and getting vehicles ready to go through the

shop for their safety checks.

- Keep lot cars clean and presentable.

- Constantly checking the lot vehicles to make sure all the info on the stickers is

accurate and fixing any discrepancies.

- Delivering new and used vehicles to other dealers for trades or purchases.

- Helping the service department with customer shuttles or car washes as

needed.

- Achievements while working at Stoneridge Motors include learning the used

vehicle side of an auto dealer, how to properly clean a vehicle using different

chemicals and learn what each chemical does, completing the certification tests

for Chrysler and Jeep to become a sales person and learn about the vehicles to

be able to help customers, making myself noticed while working in the service

department through hard work to have the Used Car Manager offer me a

significant raise to come work for him in the sales department.

Service Manager

November ‘04 - July ‘09 Thomas Sales and Service Bend, OR

Responsibilites

- Meeting and greeting customers.

- Listening to and understanding the customers concerns and writing a repair

order based on those concerns.

- Keeping in contact with the customer throughout the day with information about

their vehicle and getting approval for repairs based on technician finds.

- Resolving customer complaints and concerns.

- Quality control of all technicians, detail department, and service writers.

- Keeping in contact with Subaru representative about any new info, to get

authorization that would be above my ability, or to set up training schedules for

the technicians.

- Closing out work orders and cashiering customers.

- Bringing customers cars around to them at pick up time.

- Shuttling customers to and from home and work.

- Keeping upper management up to date with any disciplinary action that has

occurred.

- Calling back warranty customers to ensure their satisfaction.

- Holding weekly meetings with service staff to discuss changes, get feedback,

go over performance.

- Working with shop foreman on what needs to be done as far as scheduling and

how to disperse the work.

- Setting appointments.

- Keeping track of service numbers and making changes accordingly to improve

production.

- Achievements while working at Thomas Sales and Service include working my

way from the bottom and becoming manager in multiple departments. I started

washing cars for minimum wage then got a raise in three months while I helped

out Used Car Manager with the knowledge I had received from my previous job.

I then got promoted to detail manager. From there I went back to sales and

became the inventory manager and once again found myself doing a lot of the

Used Car Manager duties. From there I sold cars to learn even more of the

business. Received sales person of the month and then was promoted to Used

Car Manager. After a year I went into the service department as a service writer

to fill a much needed hole for the company and shortly after became the service

manager.

Customer Care Representative

October ‘09 – April ‘10 T-Mobile call center Redmond, Or

Responsibilities

- Living the T-Mobile values every day.

- Providing exceptional customer service on a daily basis while helping the

customer with issues around their bill, phone, or rate plan.

- Using my tools provided to give accurate information in a timely manner and

providing the customer with the best options to better fit their lifestyle.

- Participating in every team meeting with feedback and sharing best practices to

help my team in areas I am strong in.

- Taking the Redmond culture to heart which includes 360 degree feedback,

accountability and the T-Mobile values.

- Performed side by side feedback sessions as a member of Redmond’s Elite to

help other representatives with their action plans and then typed up feedback

email’s for their coaches to put in the representatives performance manager.

- My achievements at T-Mobile include an over 97% average on my assessment

tests in training. Just one month out of training my stats were good enough to

achieve a bonus and to become part of the Redmond calls center’s “Elite”

program where I was able to mentor other representatives to help improve their

performance. The very next month I accomplished the same thing which is very

rare for a new hire to achieve. At of the end of the first quarter in 2010 I was

ranked #9 out of around 650 general care representatives in the call center.

Education Livermore High School Livermore, CA

1997-2001

Diploma

Varsity soccer team freshman year, lettered in Track and Soccer

References References are available on request.

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