Customer Service Manager
Resume:
BRYON M. FREEDY
Boardman, Ohio ***12
******@************.***
Objective:
To obtain a Mechanical Project Engineering position
Qualification Summary:
Professional with 15 years of experience in mechanical operations and
services. Comprehensive experience includes management, sales,
troubleshooting, problem solving, diagnostics and hands-on mechanical
duties. Extensive knowledge of domestic and foreign automobile
manufactures. Automotive wholesaler buyer and seller.
Computer Skills:
AutoCAD v. 10-14, 2007, AutoCAD Lt., Reynolds & Reynolds and ADP dealer
suite automotive operating software, Microsoft Office 2000, 2003 and
Windows 95, 98, XP, and Vista.
Education:
Bachelor of Science Degree in Mechanical Engineering Technology
Youngstown State University
August 2000
Experience:
Mechanical Project Engineer
Bricmont Inc
10/08 - 6/09
. Responsible for designing components, gathering data, preparing
engineering calculations and process inspections.
. Managed several projects simultaneously ranging in value.
. Managed the process of ordering equipment and design follow through.
. Maintain communications with customers, fabricators and internal
departments to establish and maintain deadlines.
. Experience with furnace combustion operations.
Assistant Service Manager
Cascade Auto Group Inc. 2/07- 9/08
. Oversaw operations as an Assistant Service Manager for four automobile
lines.
. Responsible for assisting customer with needed repairs and concerns.
. Ensured that technicians made proper repairs in a timely manner.
. Selling service repairs and scheduled maintenance needs to the
customer.
Assistant Service Manager
Preston Motors Inc. 10/06-2/07
. Oversaw operations of a Toyota new car dealership.
. Responsible for attending to customers concerns and needs of their
automobiles.
. Recommended needed service repairs and customer issues.
. Supervised team of five technicians and distributed work to proper
area for repair.
Assistant Service Manager
Sims Buick GMC Inc. 4/06-10/06
. Warren, Ohio
Oversaw service operation of a Buick GMC Store.
. Responsible for daily shop loading and dispatching of work.
. Oversaw a team of six technicians.
. Answered customer concerns provided recommended maintenance and needed
repairs.
. Performed administrative duties such as time cards, disciplinary
action, and payroll.
Assistant Service Manager
Preston Dodge Chrysler Jeep Nissan 10/05-3/06
. Oversaw daily work of the shop by assisting customers with any service
concerns they may have.
. Recommended needed repairs and proper maintenance needs.
. Dispatched all work to technicians to best utilize time management for
shop performance.
. Performed payroll duties, scheduling schooling for technicians.
. Performed all administrative duties for the entire service department.
Assistant Service Manager
Classic Honda/ Classic Auto Group 8/02-10/05
. Oversaw operations of a high volume Honda dealership, managing a team
of 22 technicians.
. Held Gold Level Certified Honda Advisor.
. Responsible for day to day operations, supervised daily work and shop
performance.
. Scheduled daily appointments and answered incoming phone calls.
. Responsible for daily shop loading and dispatching of work to proper
areas.
. Schedule technician work times and days off.
. Performed numerous customer service related jobs including follow up
calls and opportunity bulletin reviews.
. Reported the daily shop numbers, and performance reports.
Warehouse Associate
Pat Young Service Company 7/01-8/02
. Provided customer service, Shipping & Receiving and oversaw warehouse
inventory control.
Parts Counterperson
MVG Auto Supply 3/94-7/01
. Diagnosed various mechanical and electrical failures that occur with
different types of domestic and foreign vehicles.
. Recommended cost-effective ways of correcting the failures.
References: Available upon request.
Contact this candidate