Customer Service Manager

Justin D. Laurenzi

***** ***** **** ***.*** ~ Huntersville, North Carolina 28078

901-***-**** ~ **********@*****.***

OVERVIEW OF QUALIFICATIONS

Highly motivated, results driven professional with strong leadership and

management experience.

Superior organizational skills, with a proven ability to effectively

analyze situations, gather information, and implement a plan.

Exceptional ability to problem solve under tight deadlines, multi-task

and react quickly to changing demands.

Strong communication skills with the ability to work both independently

and as a team member.

Able and willing to quickly learn new skills and computer programs.

Bachelor's degree in Logistics.

EMPLOYMENT HISTORY

KNIGHT TRANSPORTATION, Charlotte, North Carolina May 2007 - Present

Manager, Customer Service / Drivers

. Oversee 35 employees, including all scheduling and pay raises.

Achieved one of the lowest turnover rates in the terminal by

establishing a set schedule and working with employees to ensure both

their and the company's needs are met.

. Manage 20 customers, including 3 of the company's largest accounts.

Increased monthly profits for these 3 accounts 32.8% by effectively

tracking shipments and constantly conveying the status to the

customers.

. Contact customers on a daily basis to solicit freight and negotiate

rates. Schedule all loads for pick up and deliveries. Ensure accurate

planning of customer orders.

. Produce high revenues for one of the largest asset groups within the

company by tracking fuel consumption and ensuring vehicles receive

preventive maintenance on a regular basis.

. Implemented a new program to reduce the cost of breakdowns, lower idle

times and avoid the drivers using trucks for personal use by banning

the drivers from taking company vehicles home when they live within 30

miles of the terminal.

. Trained office employees to track shipments and use the computer

software.

WALMART, Greenville, Tennessee Summer 2007

Intern

. Gained a general understanding of transportation and warehouse

management by working every warehouse position at Wal-Mart.

. Interacted with managers of every department in the warehouse,

shipping and receiving.

. Scheduled inbound loads, recorded inventory and evaluated damaged

goods.

. Supervised 45 employees to make sure goals were accomplished for

designated areas.

. Mastered the company computer program and served as the only intern to

complete the full program.

ACADEMIC BACKGROUND

UNIVERSITY OF TENESSEE, Knoxville, Tennessee

Bachelor of Science in Business Administration, Logistics with a

collateral in International Business

. Recipient, Lincoln Scholarship, Dean's List

. Social Chair, Phi Gamma Delta

. Member, Council of Supply Chain Management Professionals

. Completed a summer abroad in Australia, 2005

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