Customer Service Representative

Justine Elizabeth David

*** ******** ***, ******* *****-2118 716-***-**** ************@*******.***

Objective

To practice analytical techniques for development in various communities,

corporations, and organizations.

Education

State University of New York College at Buffalo

Bachelor of Science in Urban-Regional Analysis and Planning, GPA 3.0

December 2009

. Collegiate Research Project

January 2009- May 2009

Senior Thesis for Bachelor of Science Degree

- Researched the housing Inventory in the City of Buffalo to determine lead

-based paint risks to young children in the City.

- Utilized Geographic Information Systems (GIS) to visually show areas with

older housing stock and a higher risk of lead paint hazards to children in

the City of Buffalo.

- Presented Thesis results to the Buffalo State College's Student

Creativity Day Seminar and to Buffalo State College Department of Geography

and Urban Planning.

. Urban Planning Experience

Volunteer: Community Services- New York State Assembly 114th District

March 2010

- Apply social researching techniques to address community and resident

issues.

- Assists in continuant letters of concern resolution drafting, and provide

assistance in various office duties.

Internship: Block Clubs & Neighborhood Associations, Buffalo City Hall

January 2009- July 2009

- Produced GIS parcel maps for Neighbors of

the various Block Clubs in the City of Buffalo.

- Presented to Supervisor of Block Clubs.

- Used Microsoft Excel to originate data and information to create GIS

maps.

. Additional Work Experience

Customer Service Representative, Sykes Enterprises, Amherst, New York

April 2010- Present

Chase Bank Home Lending Department

- Duties: Receive inbound calls from customers with mortgage related

inquires.

- Pre-screening customers for home lending and mortgage lending for Chase

Bank.

Sales Associate, Marshalls, Williamsville, New York

May 2006- Present

- Duties: Provide customer service, merchandising, and cashiering

assistance.

- Received Associate of the Quarter (2009) and Customer Service Award

(2008).

Child Care Aide, Homespace Corporation, Buffalo, New York

September 2003- September 2008

- Duties: Conduct activities, ensure safe environment, set up lunches and

snacks for children ages 1-6 yrs.

- Managed Child attendance log, and administered daily facility

inspections.

Residential Aide, Homespace Corporation, Buffalo, New York

May 2008- September 2008

- Duties: Ensured health and safety of residents at all times.

- Helped assist resident's medical needs and procedures as required and

completed notations and recorded them as needed.

- Maintained resident logbook, staff progress notes, and incident reports

in a timely and effective manner.

. Computer Skills Proficient in Geographic Information Systems, ESRI,

Microsoft Word, Excel, and PowerPoint.

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