Customer Service Manager
Resume:
Scott A. Brackett
**** ******** **. ********* ** 28655
Professional Experience
Warehouse Manager, Catawba Hardwoods, Nebo, NC
* Maintain adequate levels of inventory due to supply and demand
* Oversee loading and unloading of inbound and outbound trucks
* Sales and Customer Service Representative
09/09-01/10
Inside Sales Representative, Columbia Forest Products, Old Fort, NC
* Responsible for coordinating orders between the customer and the
mill
* Quoted price, availability, and anticipated manufacturing time of
product
* Trained and assisted with the implementation Lean manufacturing to
increase profitability by decreasing cost
* Worked closely with materials managers to maintain JIT
manufacturing and shipping
* Interacted daily with shipping department to ensure customer
satisfaction
* Experience working on integrated manufacturing and inventory
tracking systems
* Worked with 5S and continuous improvement projects
2/02-11/08
Industrial Salesperson, Fastenal Industrial & Construction Supply,
Marion, NC
* Purchase and maintain optimal warehouse inventory for OEM customers
* Sell and distribute industrial supplies
* Maintain a full range of service capabilities to accommodate the
specialized needs of customers
* Custom design reports to meet the specialized needs of customers
* Ensure quality products and performance to maintain a consistently
high level of customer service and commitment
8/00-2/02
Salesperson, Springs Creek RV, Marion, NC Camper and RV Sales
* Assist in management responsibilities
* Perform credit applications on perspective customers
* Accountable for establishing own customer base
* Responsible for making outgoing calls
8/99-8/00
Tufting Shift Manager, Collins & Aikman, Albemarle, NC Automotive
Division
* Maintained operating standards, quality requirements, and cost
standards
* Examined and improved methods and procedures to utilize machines to
maximum effectiveness
* Initiated, analyzed, and evaluated experimental and trial
production runs
* Reviewed daily and weekly production and quality reports to
determine required actions to control situations
* Administered employee relations and attendance policy within
assigned shift
* Responsible for supervising the FIFO yarn inventory
* Administered Continuous Improvement Teams, What-If system and CAPS
on shift
* Directed and mentored team leaders
* Recommended changes to achieve better control, reduce cost, and to
facilitate production
12/98-7/99
Activities/Volunteer Experience
McDowell County Youth Foundation
Relay for Life-American Cancer Society Volunteer
Coach-Youth Wrestling Program
Pre-school Volunteer
ASU Wrestling Scholarship
Job Related Skills
Lean Manufacturing Training
5S Training
Continuous Improvement
Furniture Manufacturing
Heavy Equipment Operator
Industrial Production Equipment
Equipment Safety Classes
Interpersonal Communication Classes
Computer Literate (auto-CAD, Microsoft word, Microsoft excel, ISO,
industrial software)
Education
B.S. Industrial Technology, Appalachian State University, Boone, NC
Concentration - Wood Technology
Minor - Psychology
References
References furnished upon request
Contact this candidate