Customer Service Manager
Resume:
Karann Luckcuck,
Downingtown, PA 19335
abml35@r.postjobfree.com
CAREER SUMMARY
Experienced professional with vast knowledge of business operations.
Leadership expertise in office and retail environment, process management
and entrepreneurial endeavors. Consistently delivers revenue growth and
margin improvement. Leverage networking opportunities to drive optimal
business exposure and marketability. Focused commitment to environmental
stewardship. Proficient in Microsoft Office, Word & Excel, Publisher,
Lotus Notes, Power Point, Photoshop CS and Quickbooks Pro.
WORK EXPERIENCE
2010-Present Senior Sales Associate Tuesday Morning,
Downingtown, PA
Team leader responsible for all aspects of daily operations. Manages the
documentation and distribution of inventory by department to ensure
customer availability. Ensures safe and prompt delivery of daily
receivables to designated financial institution. Manage labor resources
and support efficient scheduling initiatives.
> Recognized by corporate leadership for crisis management
during significant network outage
> Implemented an efficient closing process that has been
adopted as site policy
> Established and maintained office files, making appointments and
arranged meetings as required.
> Ensuring that department schedules and calendars are kept
updated
2008-2009 Assistant Manager Monte Carlo Hotel &
Resort, Las Vegas NV
As a leader in the Food and Beverage department, had direct responsibility
for operating budget in excess of $1m annually. Leveraged past experience
and knowledge to increase efficiency of the chapel and its associated
components. Devised and implemented lean inventory strategy to drive
margin improvement. Interacted frequently with inter-departmental
associates and management for the purpose of resolving workload issues.
Entrusted with the most complex customer service issues as a result of
exceptional ability to promptly resolve concerns and satisfy customers.
Drafted and typed correspondence and/or presentations to be sent to
internal and external contacts.
Multiple time customer service award winner
Recognized by peers for exceptional conflict resolution skills
Maintained and promoted positive and professional working
relationships with associates and management
Performed general administrative tasks such as handling the mail,
typing, filing, and answering phones
2007-2002 Sales and Production Specialist Herff Jones Photography,
Burnsville, MN
With responsibility for the entire Southern Minnesota area, was charged
with ensuring successful implementation of existing contracts and
exploration of underserved markets for growth opportunities. Leveraged
technical expertise to operate and maintain the specialized, industry-
specific equipment. Provided training to new staff. Supported the AR and
AP departments to help ensure efficient cash flow.
> Field repairs of equipment reduced expenses and eliminated
expensive return trips
> Designed and implemented equipment transport process that
significantly reduced transport damage issues.
> Handled incoming and outgoing phones for the department and
responds to questions and/or requests in a professional
manner
2002-1999 Executive Secretary Resource Staffing, Inc.,
Irving, TX.
Interacted directly with the VP of Acquisitions to ensure effective and
efficient performance of the departments functions. Managed manpower
scheduling, acquisition documentation and contract review. Developed
specialized scripts for network marketing staff.
> Honored with the 2000 Administrator of the Year award
> Leveraged past airline experience to reduce executive
travel expenses by over 25%
1999-1994 Office and Facilities Manager National Processing Co.,
Irving, TX
Managed staffing and scheduling for a team of over 20 people. Purchased
and inventoried materials and supplies in excess of $150k monthly.
Negotiated contracts with vendors and suppliers. Performed AP, AR and
customer dispute resolution functions.
> Reduced G&A monthly costs by over 20% through renegotiation
of vendor contracts
> Developed and implemented employee supplies program to
reduce internal loss
Prior to 1994
Corporate Photographer
American Airlines Ft. Worth, TX
Corporate Photographer. Utilized computer-generated and optical elements
for television, print and multimedia presentations. Supervised staff of
15 technicians in production of B/W and E6 film processing. Performed
quality control checks on all projects. Served as Technical Advisor for
AV Productions. Provided customer service and established new accounts
through outside sales.
EDUCATION
Ball State University Radio/TV & Journalism, Photojournalism
Muncie, In
American Airlines, Ramp Service Training. Specialized Flight Attendant
Training Ft. Worth, TX
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