Customer Service Representative

LONDON L. MILLER

**** ***** ******** ****** *******, Illinois 60623

Primary: 312-***-**** Alternate: 773-***-**** Email:

**.*********@*****.***

Objective:

To obtain a position where I can utilize my medical billing, coding and

administrative skills in a

well-established healthcare professional environment.

Skills:

> 5+ years customer service experience

> Medical terminology

> Medical record management

> Computer savvy : MS Office, MediSoft, internet

> ICD-9, CPT Coding, HCPCS Codes, CMS 1500

> Data entry, type 40 wpm, 6500 KPM

> Collections and accounts receivable

> Knowledge of HMO/Managed Care/Medicaid/Medicare insurance plans

Education/Externship:

Coyne American Institute

Chicago, IL

Diploma Medical Biller/Coder

February 2010

Associates in Neurology (Advocate Trinity Hospital)

Chicago, IL

Medical Biller and Coder Extern

Completed 120 Hours

Employment:

Associates in Neurology (Advocate Trinity Hospital)

Chicago, IL

Medical Biller and Coder Extern, March 2010- Present

* Code and audit invoices before sending to third party billing company

* Answer phones and schedule patient appointments

* Update patient files and charts

* Verify Patient balance upon receipt of payment

Spherion

Schaumburg, IL

File Associate, May 2009-November 2009

* Cleaned out files, threw away old materials and made sure all materials

were filed correctly

* Created and maintained filing system, sorted and arranged company

document

Data Entry Specialist, September 2008-December 2008

* Keyed and processed medical bills for Zurich Insurance Company

* Ensured all data was coordinated and processed accurately

* Sent bills to correct location after processing via e-mail

United Airlines

Rosemont, IL

Customer Service Representative, January 2008 - April 2008

* Assisted customers with quoting fares and schedules

* Made flight reservations and issued boarding materials

* Checked in passengers at boarding and baggage check-in and resolved

customer complaints and issues

Bank of America

Chicago, IL

Operations Representative, May 2007 - March 2008

* Processed client lockbox account information according to specific client

instruction

* Opened and sorted lockbox accounts, separated checks from documents to

meet company deadlines

* Mailed our correspondence, according to specific client instruction

Strategic Edge Solutions

Chicago, IL

Customer Service Representative May 2004 - September 2005

* Handled over 250 calls daily at the RTA Travel Center

* Assisted customers in finding best route for desired location via CTA,

Pace and Metra

* Located most accessible routes

* Processed customer complaints regarding transportation

Contact this candidate