Customer Service Training
Resume:
Jacquelyn Miller
Memphis, TN 38141
abml2q@r.postjobfree.com
Summary of Qualifications:
Software Training Customer Service Training
Typing Scheduling
Filing Accounting (AR, AP, GL and Recon)
Ten-key Data Entry
Formatting and Developing Materials Contract Writing
Grant Writing Insurance Billing and Claims
Project Management HR Management Systems
Advanced Microsoft Office Inventory Analysis
Raiser's Edge Inna-Track
Payroll Programs: JD Edwards, Stromberg, Oracle, QuickBooks Pro, E-Paychex, and ADP
Employment History:
2008-Present Red Dot Corporation Memphis, TN
Human Resources Generalist
Responsible for the execution of all HR related functions, which include Payroll processing, Leadership
Training, Recruitment, Pre-screening, New Hire processing, Open Enrollment, Workers Compensation,
Safety and Equipment training, OSHA regulations training, SOP training, Employee Development,
conflict resolution and counseling. Provide support to corporate location regarding TN employment law.
Established Memphis location Wellness Program; responsible for overseeing and/or coordinating all
activities including Health Fairs. Work in conjunction with corporate location to implement company
policies and procedures. Analyze training needs to design employee development and language training.
Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers,
performance appraisals, and absenteeism rates. Analyze statistical data and reports to identify and
determine causes of personnel problems. Prepared and followed budgets for personnel operations.
Develop, administer and evaluate applicant tests. Oversee the evaluation, classification and rating of
occupations and job positions. Administer employee awards. Study legislation, arbitration decisions, and
collective bargaining contracts to assess industry trends. Coordinate with the management team to ensure
Jacquelyn Miller
6885 Middlebrooke Cove
Memphis, TN 38141
abml2q@r.postjobfree.com
a safe environment.
2001 – Present Smart Connections Memphis, TN
Business Consultant/Grant Writer
Provide consulting services, software training, customer service training, contract writing, business plans,
charters, 501(c) 3's, notary services and referrals for nonprofit organizations. Provide grant writing,
research and submission for nonprofit organizations. Structured programs, formatted and developed
materials, organized fund raisers and support programs. Offer k nowledge and experience in grant writing
and submittal time line; knowledge of available grant sources at the federal, state and local levels; research
grant funding sources; knowledge of multifunctional government, nonprofit or public agency operations;
knowledge of outcome measures and their construction, monitoring and reporting; knowledge of the
planning, implementation, and delivery of social services programs and their consumers; skill in research
methodologies, statistics, data analysis and data reporting, including the creation of graphs, charts and
tables; research and apply for grants through online venues; synthesize complex or diverse information,
collect and research data, use intuition and experience to complement data and design workflows and
procedures; knowledge of government programs; lead group efforts, present numerical data effectively,
create and interpret budget data.
2007-2008 Sergeant’ Pet Care Products Memphis, TN
Human Resources Generalist / Production Cost Accountant/Interim Plant Manager
Administered compensation, benefits and performance management systems, and safety and recreation
programs. Identify staff vacancies and recruit, interview and select applicants. Allocate human resources,
ensuring appropriate matches between personnel. Provide current and prospective employees with
information about policies, job duties, working conditions, wages, and opportunities for promotion and
employee benefits. Perform difficult staffing duties, including dealing with understaffing, refereeing
disputes, firing employees, and administering disciplinary procedures. Advise managers on
organizational policy matters such as equal employment opportunity and sexual harassment, and
recommend needed changes. Analyze and modify compensation and benefits policies to establish
competitive programs and ensure compliance with legal requirements. Plan and conduct new employee
orientation to foster positive attitude toward organizational objectives. Serve as a link between
management and employees by handling questions, interpreting and administering contracts and helping
resolve work-related problems. Plan, direct, supervise, and coordinate work activities of subordinates and
staff relating to employment, compensation, labor relations, and employee relations. Analyze training
Jacquelyn Miller
6885 Middlebrooke Cove
Memphis, TN 38141
abml2q@r.postjobfree.com
needs to design employee development, language training and health and safety programs. Maintain
records and compile statistical reports concerning personnel-related data such as hires, transfers,
performance appraisals, and absenteeism rates. Analyze statistical data and reports to identify and
determine causes of personnel problems and develop recommendations for improvement of the
organization's personnel policies and practices. Plan, organize, direct, control or coordinate the personnel
and training. Conduct exit interviews to identify reasons for employee termination. Investigate and report
on industrial accidents for insurance carriers. Represent organization at personnel-related hearings and
investigations. Prepared personnel forecast to project employment needs. Prepared and followed budgets
for personnel operations. Develop, administer and evaluate applicant tests. Oversee the evaluation,
classification and rating of occupations and job positions. Study legislation, arbitration decisions, and
collective bargaining contracts to assess industry trends. Develop and/or administer special projects in
areas such as pay equity, wellness programs, and employee awards. Contract with vendors to provide
employee services such as food service and transportation. Conducted weekly meetings with Supervisors
and Managers regarding employee relations and production. Conducted monthly Safety Training at the
Plant and DC to educate employees on OSHA regulations, GMP and the organizations policies and
procedures. Production Cost Accountant: Implemented LEAN TQM Principles. Managed and
processed all production jobs transferred to the DC and shipped to venders. Maintained Inventory
Control through Inna-Track and routine cycle counts. Ensured accurate standard costs, provided
management with revenue margin, inventory and variance analysis reporting. Performed semi-annual
inventory cycle counts with local and corporate accounting, production and inventory supervisors.
Interim Plant Manager: Acted as Facility Manager on an interim bases until a new manager was hired.
Coordinated with management team from both local and corporate locations to maintain the continuation
of the facility operations.
2005- 2007 GCA Services Group, Inc. Memphis, TN
Office Manager /Human Resource Generalist
Provided administrative support to 5 Regional Managers and 45 Account Managers. Processed payroll
for 700+ employees; responsible for all new hire paperwork including background checks, insurance
Jacquelyn Miller
6885 Middlebrooke Cove
Memphis, TN 38141
abml2q@r.postjobfree.com
documents and all other human resources related issues. Coordinated with corporate location on Policy
development and documentation. Performed semiannual Regional Office Inventory cycle counts of
supplies and equipment used in West Tennessee, Desoto County Mississippi, Marshall County Mississippi
and Algiers, Louisiana school system. Managed regional office budget, maintained accurate accounts
payable records, submitting quarterly regional inventory updates, maintained insurance, accident, and all
motor vehicle records for company vehicles. Prepared and submitted bids for new and existing contracts.
Trained account managers in software and customer relations.
2000 Gateway Computers Memphis, TN
Software Instructor (part-time)
Trained Individuals in the operations of Computers and Computer Software from beginning to advanced
levels in basic operating systems, word processing, spreadsheets, accounting and finance, presentations,
internet, database, etc.
1998 -2003 Deliverance Temple COGIC Memphis, TN
Personal Assistant / Department of Evangelism Public Relations
Provided administrative and clerical support to the Pastor while overseeing other departmental staff.
Served as Public Relations Administrator for Region 9 Department of Evangelism in the Church of God
in Christ. Formatted and developed materials for ministry.
Education:
2007 - Present: Christian Brothers University – Completing BA in Business Administration with
concentrations in Management and Finance
2006-2007: Belhaven College - Working on BA in Business Administration
1983-1984: University of Arkansas @ Pine Bluff - Computer Science
Specialized Training and Certifications:
Microsoft Certified Training Commissioned Notary Public
Interpersonal Communication Skills Training Zenger- Miller Customer Service Training
Jacquelyn Miller
6885 Middlebrooke Cove
Memphis, TN 38141
abml2q@r.postjobfree.com
Kaset International Customer Service Training HR Management Training
Payroll Law Training OSHA Regulations Training
Facility Safety Training Management Training
Fire Safety Training Forklift Certification Training
Employment Law Training Business Law Training
*Member of SHRM and SHRM Memphis
*Currently working on Six Sigma Certification and SPHR Certifications.
References available upon request.
Contact this candidate