Customer Service High School

**** ******** *** ********

SC *****

(***) 843-***-**** .

abml15@r.postjobfree.com

AMANDA

BERRY

OBJECTIVE

To obtain a challenging position where I can utilize and further develop my

knowledge and abilities.

FUNCTIONAL SUMMARY

Exceptional interpersonal communication skills, both written and verbal.

Strong ability to effectively multi-task in a fast paced office

environment.

Motivated towards achieving set goals and deadlines in a timely manner.

SUMMARY OF QUALIFICATIONS

Customer Support Professional, experienced working fast-

paced environments demanding strong organizational, technical,

Interpersonal skills. Trustworthy, Ethical, and discreet; Committed to

superior Customer Service, confident and poised in interactions with

individuals at all levels. Detailed-oriented and resourceful in completing

projects; able to multi-task effectively; Capabilities include:

*Customer Service & Relations *Filing & Data Archiving *Telephone

Reception *Word Processing Typing *Office Equipment operation *Customer

Service *Computer Operations *Collections & Loan Processing *Problem

Solving

EMPLOYMENT

JPMorgan Chase

Loss Mitigation Solicitor Florence SC Dec 2009- April-2010

Assist Customers with the option to obtain and apply for a modification or

other types of Workout situations that Chase has to offer so the borrower

will not loose their homes. Also Try and collect the Total amount due on

the loan as well as educate the borrower about repayment plans etc. Also

answer basic mortgage questions and follow up with borrowers inbound or

outbound calls to make sure they understand the nature of foreclosure and

other Workout options.

At Home Customer Service Agent

Voice Log LLC BSG San Antonio TX June 2008-Aug 2009

I worked as a at home customer service 3rd party Verifier. I was

responsible For answering calls and verifying customers accounts for

companies such as Time Warner Cable, Sudden Link, Preferred Long distance,

Charter Communications, Green Mountain Energy, BOSS and ETC, I took at

least 50 calls on a period of 4 to 5 hours per day. Also I was a monitor

for other verifiers and had to handle calls in which customers wanted to

speak to a supervisor.

Customer Service Agent

Monster World Wide, Florence, SC September 2008 - March 2009

Worked as a Customer Service staffing Agent, Assistant MGR in a Call Center

who helped individuals and companies critique their resumes to help find

jobs that fit their needs and experience. Also placed individuals on job

assignments and Assisted with the set up of company interviews .Also was a

QA Auditor and was responsible for auditing reps calls.

Hazard Insurance Processor II

Assurant Solutions, Florence, SC January 2007 - November 2007

Answered over 100 calls per day in a mortgage loan and insurance call

center as a Customer Service Team Lead. Properly entered Data Entry into

customer's accounts, and also made calls and took calls from insurance

companies and Agents to make homeowners insurance payments and updated

customers mortgage and Loan information onto spread sheets. Also used

Lotus notes, Excel, Power Point, and issued insurance checks For Loss Draft

Department.

Customer Service Representative/Team Lead

Harbor Freight Tools, Dillon, SC December 2005 - December 2006

Worked in a Call Center answering over 100 calls per day entered data entry

into customer Accounts. Used Microsoft Excel, Power point and sent out

missing parts and products to customers. Also entered missing information

and updated customer accounts.

Security guard

Harbor Freight Tools, Dillon, SC May 2005 - December 2005

Secured Warehouse by making sure no unauthorized personnel entered the

building. Kept log book of actions and loading dock information plus

entered inventory to log book to update information, and answered phones,

used 2- way radios and issued empty containers to truck drivers.

Customer Service Assistant Manager

Check Casher Of Florence, Florence, SC January 2003 - December 2004

Entered customers personal information into the payday loan computer

program and assisted customers by lending monies until next payday, made

bank drops and called on past due accounts and made collection calls to

banks to verify funds

EDUCATION

High School Diploma Latta High School Latta SC

Associates Degree in Medical Billing and Coding Centura College Virginia

beach VA

REFERENCES

Personal and Business References available upon request

Contact this candidate