Customer Service Representative
Resume:
Amarachi Okam
Columbus, OH 43219
********.****@*****.***
Profile
Result oriented Customer Service professional. Looking for a professional home with
an organization where I can utilize my communication, organizational skills, and
educational knowledge with an organization that values achievement and supports
learning, growth and dedication.
Experience:
Medco Health Solution, Dublin OH
Customer Service Representative (Present)
• Assist customers in placing prescription orders
• Educate customers on their billing and drug coverage inquires by explaining
their prescription plan
• Comply with HIPPA to protect customers’ information
JC Penney, Columbus OH
Customer Service Representative (08/2009-10/2009)
• Assisted customers’ in placing catalogue orders
• Provided vivid description aided customers’ make clear decision
Traditions at Mill Run, Columbus OH
Dietary Aide (06/2008-08/2009)
• Observed patient food intake and report progress dietary problems to a dietician
• Monitored food preference, menu compliance and dietary restriction
Pierce Promotions, Columbus OH
Wellness Ambassador (07/2008-11/2008)
• Increased brand awareness through scheduled product demos, client
interactions
• Compiled and managed store reports and performance metrics in order to set
sales goals
Erie Community College, Williamsville, NY
Call Center Representative (01/2007-05/2008)
• Served as a liaison in answering and routing phone calls to appropriate
departments
• Proactively mailed letters and catalogs to prospective students
Education:
Ohio State University, Columbus OH
International Studies-World Economy and Business (Present)
Erie Community College, Williamsville NY
General studies-Art and Science, May 2008
Skills
Interpersonal Communication, Phone Skills
•
Computing Skills (Microsoft Word, Outlook, PowerPoint, Excel)
•
Analytical Skills
•
Recognitions/ Membership:
The Dean’s List Award (01-2008)
•
AOPHA Award (04-03-2008)
•
Phi Theta Kappa
•
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