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Customer Service Manager

Location:
Reno, NV, 89523
Posted:
June 17, 2010

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Resume:

William Greig

**** ************ ****, ****, **. *9523

775-***-****

abmkzi@r.postjobfree.com

Objective:

To secure a position with a corporation where my experience can be utilized

and my knowledge expanded; a business where persistence, dedication and

conscientiousness will be appreciated.

Employment History:

March 2009 to Dec. 2009 HSI/CSI Tier 1 at AT&T

Responsible for assisting, client members with: installation of AT&T

CSI/HSI equipment, basic PC configuration leading, to initial connectivity.

The primary function is Customer Service along with product support for

both residential and business accounts.

Dec. 2008 to June 2009 Sr.Account Executive at Venta Wholesale

Primary responsibilities include developing, maintaining, and pursuing

relationships with a quality base of mortgage brokers. To; Pre-Underwrite,

audit and review all documentation for compliance (Company reduction of

force).

June 2007 to Nov. 2008 Account Executive at AMX

Primary responsibilities include developing, maintaining, and pursuing

relationships with a quality base of mortgage brokers. To; Pre-Underwrite,

audit and review all documentation for compliance and submit "A" paper

quality loans (Company Reduction of force).

April 2003 to May 2007 Sr. Account Executive AVP at Saxon Mortgage

Primary responsibilities include developing, maintaining, and pursuing

relationships with a quality base of mortgage brokers. To develop a broker

base that will consistently closes quality loans. Work with Team, to

accomplishing the team's goals. With average pipeline of 1.8 million Pre

Underwrite files review in-house credit report. Review and audit for State

and Federal Compliance (Company Closed).

May 2002 to April 2004 Manager at B & D Consultants

Provide training to loan officer and manager for their continuing education

needs. Manage the mortgage lending activities of Independent Loan Officers

for their product and processing needs. Including, Compliance, Fair Lending

and Customer Service needs.

Nov. 1999 to April 2002 Branch Manager at Mercury Mortgage Corp,

Manage a complete staff of 12 employees. Underwrite files with sign off

authorization ($230,000), review for State and Federal Compliance.

Training, Development, Monitor P&L, Audit Files and Employee review.

Manage a defined customer base to ensure growth and profitability. Provide

customers with the highest standard of customer service through follow up

contact and consultation before and after the sales to protect and grow

market share (Closed all Corporate Branches).

Oct. 1995 to Oct. 1999 Regional Account Manager at First Street

Mortgage

Successfully maintained accounts in Northern Nevada., supervision of 7

Account Executive, three western states. Pre-Underwrite files in the filed

with sign off authorization with an average of over a $10 million (Company

closed filed Bankruptcy).

Education:

B.A., Business Management: Long Beach State - A.A. in Business: Wenatchee

Valley J.C.

Certifications: Consumer Fair Lending - Mortgage Lending - Consumer Finance

- CSR - HSI - HN

Computer Experience: Computer IT, Hardware and Software changes and

upgrades, DU, LP, Caylx, Contact Management other various software



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