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Customer Service Manager

Location:
Shallowater, TX, 79363
Posted:
June 15, 2010

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Resume:

**** ****** **** ****

Shallowater, Texas *****

I am writing to apply for the open position posted on the internet. I am

interested in a career that will offer a challenging opportunity for me to

utilize my organizational and communication skills. I have gained

leadership from many organizations including the Boy Scouts, Girl Scouts,

Jaycees & the Price County Fair Board. I enjoy working with the public &

would represent your company in a positive & efficient manner. I offer a

vast array of experiences from marketing & sales to desktop publishing &

bookkeeping. I have written grants and followed through with their

completion.

My work experience includes many different positions dealing with

managerial and public situations. I worked for the Park Falls Chamber of

Commerce as their Administrative Manager. I handled the entire office

environment as well as increasing Chamber membership within one-year of

being hired for my position. I was responsible for creating flyers,

brochures, forms, and the tourism booklet, mostly produced through desktop

publishing programs.

I also worked many years in an office management position, handling all

aspects of an office environment. Ensuring paperwork is completed either by

me or others I supervise in a timely manner. I have handled problem

-solving situations with residents and family members in the nursing home

environment. I often explain how Medicaid and Medicare programs operate and

the process to follow and give contacts that can assist them in their

eligibility. I was also responsible for tracking and distributing resident

monies, as well as petty cash and activities money for the facility.

I am a very self-motivated, positive, friendly and confident. I am quite

capable of using the Microsoft Office Suite (word, excel & powerpoint),

desktop publishing programs, Quickbooks, Peachtree, Small Business Manager

& Microsoft Internet Explorer. I am a quick learner and feel confident

using most programs, printers, scanners & the internet. When hired, I will

become totally dedicated to the success of your company.

I am available to discuss my qualifications, answer any questions or to

participate in an interview as desired. I can be reached on my cell phone

at 806-***-**** or through my e-mail; abmkzc@r.postjobfree.com

Respectfully,

Joan Boggs

Enclosure: Resume

Cell Phone - 806-***-****

E-mail - abmkzc@r.postjobfree.com

7467 County Road 6170

Shallowater, Texas 79363

Joan Boggs

Objective Seeking a position where my experience and knowledge can benefit my

employer's business.

Experience Please note the top three positions and Lakeridge Nursing &

Rehab were

all moves within the same corporation.

2/09 - present Southern Specialty Nursing & Rehab

Office Manager

Same responsibilities as below for Lakeridge Nursing & Rehab.

5/08 - 1/09 Affordable Home Medical Equipment

Office Manager

Maintaining employee files.

Creating forms and flyers.

Ordering medical equipment from manufacturer.

Invoicing, a/r, a/p etc. in Quickbooks

Financial reports.

Initial office set-up of a new business.

Billing medicare, medicaid, private individuals & businesses.

10/06 - 4/08 Wellnest Rehab

Office Manager

Responsible for office equipment maintenance.

Maintaining employee files.

Creating forms and flyers.

Contacting therapists for patient evaluations.

Billing nursing homes for therapy provided.

3/06 - 10/06 Rehab Plus Solutions ( Manufacturer)

Customer Service Representative

Responsible for customer satisfaction.

Creating new product to meet customers needs.

Directing phone calls, entering orders, tracking shipments.

Handle customers world wide.

Invoicing.

7/05 - 3/06 Lubbock Avalanche Journal

Inside Classified Sales Representative

Responsible for taking incoming classified ads.

Cold calling new customers.

Proper placement & spelling of ads.

Customer service & relations.

2/03 - 7/05 Lakeridge Nursing Home & Rehab Lubbock, TX

Bookkeeper

Responsible for accounts payable & accounts receivable & resident

trust fund.

Create billing statements & spreadsheet solutions.

Staff supervision.

Daily update of the resident census on excel spreadsheet.

Medicaid & Medicare paperwork

Notary for the state of Texas.

Create invitations & flyers.

Maintain financial files of residents.

Responsible for collections & refunds.

4/02 -2/03 Medina County Health Dept. Medina, OH

Volunteer Organizer

Duties include organizing, recruitment, & facilitating volunteers.

Designing & creating information boards, and writing newsletters

using desktop publishing programs.

Promotion of the Health Department by attending community

organization meetings and events.

5/99-6/19/01 Park Falls Area Chamber of Commerce

Park Falls, WI

Administrative Manager

Responsible for fiscal accounting & reporting including P&L's, cash

Management & general accounting records.

Support Board of Directors (i.e. providing meeting agendas, meeting

notes & meeting schedules and any other assigned duties).

Promote & assist member businesses.

Edit & update Chamber booklet.

Inclusive of all duties of Promotional Assistant position.

Desktop publishing of various medias including flyers, newsletters,

etc.

Responsible for all public relations & customer service aspects.

Organize & implement major community events.

Responsible for grant writing & facilitation of funds and reports to

the state.

Prepare & present annual operating budget to Board of Directors.

Responsible for website maintenance.

Developed and managed office staff, facility, equipment, schedules,

& operations.

Responsible for communication with city, regional and state

government offices.

2/99-5/99 Park Falls Area Chamber of Commerce

Park Falls, WI

Promotional Assistant

Established a welcome & friendly office environment.

Developed at least 12 retail events per year.

Worked with the Retail Committee & promotional chairpersons with

coordination, organization, & post analysis of events.

Assisted Tourism Committee in the development of tourism in the

Greater Park Falls

Area through linkages with the city, county, region & state.

Responsible for the planning, coordination, distribution & financial

analysis of

souvenir items.

Responsible for development & coordination of brochures, pamphlets,

promotional

flyers including rack & sign maintenance.

Responsible for monthly Chamber Connection publication.

Assisted in enhancing the financial position of the Chamber through

promotions,

seminars and souvenir sales.

Advocate and solicit volunteer support.

Provided customer service support within the office environment,

i.e. answering

phones, walk-in assistance, e-mails and other related activities.

Community 2006-2007 Purgatory Ridge Rough Riders

Involvement Lubbock, TX

Secretary and Treasurer

1997-99 Park Falls Area Chamber of Commerce Park

Falls, WI

Board of Directors

Chaired many promotions, successful, under budget & managing others.

Increased the marketing of souvenirs, to eventually gain financial

benefits.

Suggested new ideas for promotions, marketing & financial gain.

1998-2000 Price County Fair Association Phillips, WI

Board of Directors

Increased the Fairs advertising potential, through brochures &

ideas.

1993-2000 Park Falls Jaycees

Various Offices Held

President, Community Development Vice Pres., Individual Development

Vice President, & District Director for 6 counties for the Jaycees.

Attended training sessions in leadership, membership and courses on

other

related issues.

Received many local and district awards.

Education

Attended Fred Pryor Seminar on Microsoft Office Suite.

Attended San Juan College online 2007 -2008. Completed english

composition, math, physics, anatomy, medical terminology,

psychology, speech & technical writing.

References References available upon request.

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