Project Manager Management

NANCY FREEMAN-ROCHE, PMP

http://www.linkedin.com/in/nancyfr 914-***-**** (

abmkyf@r.postjobfree.com

ORGANIZATIONAL CHANGE MANAGEMENT EXECUTIVE

'Expert at managing the people side of change management'

Seeking the greatest opportunity to work as a Director of Organizational

Change Management for a reputed company.

Known for change management acumen consistently rated above

expectations, utilizing communications, relationships and training

expertise

. Extensive experience working in diverse industries: corporate,

healthcare and government and able to adapt successfully to any

organizational culture

. Skilled at domestic and international organizational change management

from project inception

through implementation, focusing on the people side of the change

equation

. Builds and structures the project team to ensure maximum performance,

providing purpose, direction and motivation to team

. Develops relationships with, and ensures the appropriate participation

of, key client stakeholders and client executives

Ability to build, manage and work within budget and meet hard

deadlines

Frequently called upon to defuse high pressure situations among groups

and individuals

PROFESSIONAL SUMMARY

Independent Consultant - City of New York and Non Profit ( 2009 to

present

City of New York, Brookdale Center, Training Curriculum Consultant

Provide expertise on creating, editing and revising training materials for

Homeless Shelter social workers. Materials allow them to communicate more

effectively with their homeless patients and get them back to a more

balanced and fulfilling life.

Consultant, Bronxville Career Network

Manage all communication activities for the group. Published several

newspaper articles. Design flyers, announcements, and run new employee

orientation. Conduct presentations and serve as host for meetings as

needed. Develop and execute PR campaigns.

Siemens Healthcare Diagnostics ( 2008- 2009

Senior Consultant, Change Management and Communications

Managed a global internal change management communications project.

Developed and maintained internal website to ease change management merger

activities and improve sense of community.

Business Impacts

. Developed all end user change management program communications

process for a global desktop exchange project with $50M in projected

operational savings over Fiscal 2009-2010

. Developed SAP project change management communications and

website update process

. Instituted process improvement for hearing impaired employees who

could not listen to VP's monthly conference call

. Gained buy-in on business transformation activities via

development of an internal website

. 50% increase in website traffic in a two month period by

delivering relevant and current content

. 25% boost in training attendance over previous sessions by

developing/executing a communications

campaign process to raise awareness and interest levels among

potential attendees

Nancy Freeman-Roche ( Page Two (

abmkyf@r.postjobfree.com

City of New York, Financial Information Services Agency ( 2005 to 2008

Senior Consultant - Project Manager, The City of New York

Project manager for all change management communications and training for a

$200M financial software deployment project for The City of New York across

100+ city agencies, 5K employees and 50K+ City vendors.

Business Impacts

. $75M in projected Department of Education (DoE) operational

savings in Fiscal 2009-2010 through project management of all

communications and training of 250 DoE employees

. 25% and 33% projected reduction in vendor call volumes to

Comptroller and City agencies

in 2008-2009 by designing and executing project's vendor

communication strategy and plan and

educating 800 city employees on new vendor portal functionality

. 20% decrease in problem resolution time by developing process

utilizing scorecards and status reports adhering

to SDLC activities

. Reduced vendor call time to Call Center by 5 minutes through

utilizing a knowledge database to handle vendors' questions making

the process more efficient

Independent Consultant and Mortgage Loan Officer ( 2003-2005

Business Impacts

. 30% sales retail sales increase in a three month period realized by

instituting a customer loyalty

program process

. 8% increase in a non-profit's membership by creating communications

project plan

IBM, White Plains, New York

Senior Program Director, IBM America's Marketing ( 1999-2003

Directed all IT tools project implementations, change management

communications, training, resource planning and budgeting for a $2B

marketing organization with 1600+ employees with a team of 25.

Business Impacts

. Established a Program Management Office for all

project activities

. 20% productivity increase implementing new marketing

campaign tool

. $50M in operational savings over a 12 month period

with improved reporting process

. $6M additional revenue for IBM Server division in a

three-month period by creating an innovative

campaign marketing campaign to reconnect

with former customers

. $15M in cost reduction over Fiscal Year 2000-2001 through sunsetting

of local country marketing

tools

. Pioneered a mentoring program to address lack of

funds for training

Senior Program Manager, IBM Latin America's Direct Marketing ( 1996-1999

Managed all tool implementations, training and IT processes in Latin

America Direct Marketing.

Business Impacts

. $50M revenue generated with new High Volume Parts project working

closely with country

sales and marketing executives

. $1M in operations savings in Fiscal 1996-1997 accomplished by

deploying JD Edwards PC tracking

tool in Brazil

. Developed and documented new Customer Relationship Management

process that resulted in

organization being 1st in Customer Satisfaction Survey company

wide in 1998

. Trained call center/sales personnel on IT tools to increase

productivity

Nancy Freeman-Roche ( Page Three (

abmkyf@r.postjobfree.com

Senior Staff Analyst, IBM ( 1992-1996

Worked with supply management system educating ends users on functionality

and processes. Mobilized customer care user council to accelerate problem

resolution and "best practices" adoption.

Business Impacts

. 15% increase in Call Center productivity by writing new process

guides and improving current

documentation

. $5M additional revenue realized in Fiscal 1992-1993

accomplished by deploying IT tools

EDUCATION

. BA Business Administration ( Pace University,

Pleasantville, N.Y.

( Certified PMP

( IBM Management Training Institute

( MIT eLearning Business Certificate Course

( IBM education in management/processes/methodologies

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