Sales Customer Service

TERENCE PARHAM

**** **** *** • Richmond, VA *****

703-***-**** • abmkvq@r.postjobfree.com

PROFILE

•Results-oriented, self-motivated Account Executive with proven expertise in driving sales revenues

through impeccable client service, exceptional product knowledge and outstanding sales skills.

Skilled in recognizing client needs and buying signals to tailor solutions that meet their needs and

close the sale. Consistently nurtures existing client relationships while prospecting for new business.

Account Management • Sales & Marketing • Insurance Sales • Client Service Excellence • International

Sales

Training & Development • Key Account Development & Retention • Graphic Design • Chairman’s Club

Sale Recognition

PROFESSIONAL EXPERIENCE

CLEMENTS INTERNATIONAL, Washington, D.C. • 2007 to 2009

Account Executive/ Domestic Liaison

Assisted clients in obtaining sufficient insurance coverage, specifically auto, property, healthcare,

homeowners, Accidental Death & Dismemberment and Kidnap and Ransom policies.

1Utilized consultative sales techniques to understand the clients’ needs and objectives in order to

demonstrate the benefits of Clements' various products.

2Conducted sales presentations and addressed client concerns in person and online to achieve

monthly and quarterly sales goals.

3Chosen by management to lead Clements’ international insurance business, bridging the gap

between Clements’ international clients and local U.S. vendors.

4Traveled extensively to various US and Canadian Embassies to provide customer support and to

develop leads for new business.

5Coordinated intensive training sessions between fellow Account Executives and regional sales

representatives of outside vendors.

6Partnered with outside vendors such as Encompass, Chubb, Kemper, Progressive, All Risk and

Bankers and Fireman's.

7Oversaw Accounts Receivable and delinquent collections for Clements' clients.

8Championed retention efforts by monitoring expiration reports to help avoid cancellation of

client's insurance policies.

MEMORY MAKERS PHOTOGRAPHY, Alexandria, VA • 2002 to Present

Photographer/Designer

Operated a photography business specializing in school and athletic photographs.

•Coordinated and executed school and athletic program photo shoots using digital photography.

•Spearheaded the design and planning of Memory Makers marketing tools such as flyers and

brochures.

•Cared for and maintained all company camera equipment and film.

•Provided impeccable customer service and maintained strong relationships between Memory

Makers and program directors.

GEICO DIRECT, Fredericksburg, VA • 2003 to 2006

Inbound Sales Representative

Drove sales revenues for the sale of insurance policies through internet and telephone sales. Directed all

entry-level policy underwriting and customer coverage counseling by accessing and reviewing all of the

customer's motor vehicle reports and auto claims history.

•On pace for GEICO's 2006 Chairman's Club at over 1500 policies sold during December, 2006.

•2005 member of GEICO's Chairman's Club Gold Tier by selling 1,535 policies.

•2004 member of GEICO's Chairman's Club Bronze Tier by selling 837 policies.

•Promoted to a Grade 62 after fulfilling all sales requirements in 2004.

TERENCE PARHAM • Page 2 • abmkvq@r.postjobfree.com

Professional Experience, continued

COLLISWARNER FOUNDATION, Alexandria, VA • 2002 to 2003

Art Director

Served as the Art Director for Governor Mark Warner’s TechRiders program.

•Coordinated all typesetting, photography, artwork and layouts for the TechRiders’ textbook and

trainer’s manual.

•Directed all pre-press, post production and blue line evaluation of both Tech Riders’ manuals.

•Supervised work done by external vendors, including service bureaus and printers.

•Designed PowerPoint presentations to coincide with the textbooks.

ROCKVILLE PRINTING AND GRAPHICS, Rockville, MD • 2001 to 2002

Graphic Designer

Created memorable designs and logos for company identity and direct mail promotions.

•Collaborated on bid design projects for potential clients.

•Performed pre-flight and graphic troubleshooting of customer’s files.

•Worked with Pantone color separations on customer’s two or three color jobs.

Maximilian Press Publishers, Chesapeake, VA • 1998 to 2000

Head Graphic Designer

Directed all graphics for customers of their internal copy and fax company Max Press.

•Coordinated pre-press design and collaborated with the press operator for all publications.

•Designed covers and layouts for Tom Burn’s “Stone of Destiny” novel and Virginia D. Hunt’s

children’s book,

“Grandnanny what Color is God?”

BTG incorporated, Fairfax, VA • 1999 to 2000

Graphic Designer

•Completed production of the company newsletter, including all graphics and pre-press design done

in Quark Express.

•Supervised work of all external vendors, including service bureaus and printers.

•Designed slick sheets, brochures and various print media for trade shows, conferences and

corporate meetings using Adobe PhotoShop.

•Oversaw all photography (35mm and digital) at headquarters and on location.

EDUCATION

Photo Journalism Courses, Sept 2001 - June 2002

NORTHERN VIRGINIA COMMUNITY COLLEGE, Arlington, VA

Bachelor's Degree, (1999)

NORFOLK STATE UNIVERSITY, Norfolk, VA

LICENSES

Licensed agent in the following states: Virginia, South Carolina, West Virginia, Pennsylvania, Delaware,

District of Columbia, Ohio, California, Texas, Florida, North Carolina, Georgia, Maryland and Washington.

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