Customer Service Representative

arlinda l. davis

*** ***** *****, ***. # **** ? Ridgeland, Mississippi 39157

Cellular: 314-***-****

E-mail: ************@*****.***

Work experience

Senior Support Representative, May 2008- May 2009

Fireman's Fund Insurance Company, Earth City, Missouri

Coordinated with underwriters and secretaries to obtain insurance polices

for potential clients. Performed conflict reviews to prepare status reports

for submission to underwriters. Obtained pertinent information from

numerous software programs to submit to underwriters, including programs

such as Dunns and Bradford, Cargo Spinnaker, Spinnaker, Helm, Cab, Casualty

Clearance, Concentration, Wins, and Safer. Processed client insurance

quotes for submission into Enterprise Client Management software program.

Monitored and circulated workload to fellow employees in the Specialty

Department. Performed internet research on potential clients for submission

to underwriters. Resolved disputes concerning client submission conflicts.

Performed presentations for company executives concerning inter-office

department operations. *Recipient of Fireman's Fund Insurance Company "Best

Presentation Award" concerning Specialty Department operations.*

Customer Service Representative, August 2007 - May 2008

Macy's Call Center, Earth City, Missouri

Performed information updates to customer credit accounts. Advised

customers of account information and credit maintenance strategies.

Resolved customer account issues concerning fraud protection. Reviewed

customer credit accounts for determination of credit line increases.

*Recipient of Macy's Best Customer Service Award in Midwest Region.*

Customer Service Representative, December 2004 - February 2007

GC Services, St. Louis, Missouri

Reviewed database of customer accounts to block and cancel delinquent

accounts. Processed requests to terminate phone service accounts.

Interviewed customers to obtain account preferences. Advised customers of

available financial services. Resolved customer account disputes.

*Recipient of GC Services' Best Customer Service Award.*

Office Manager, December 2001 - November2004

Right on Time Towing, St. Louis, Missouri

Monitored truck-tracking systems to coordinate dispatch units. Analyzed

account holdings to compare work expenses to monthly budget reports.

Prepared criteria for employee evaluations. Managed operations of towing

company by maintaining records of daily tasks. Trained and managed

dispatchers to increase productivity.

education

Florissant Valley Community College, Ferguson, Missouri

Earned 26 credits towards Associate of Fine Arts Degree, August 2000 -

January 2002

skills

. Proficient in Microsoft Office and Mac programs

. 60 WPM Typing Speed

. Proficient in Pinnacle, Adobe, CR-2, and Windows Movie Maker software

programs

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