Project Customer Service
Resume:
Haritha K Nandela
abmkta@r.postjobfree.com
Saratoga, CA 95070
512-***-****(cell)
An accomplished software professional with m ore than 10 years of
experience in the software industry, managing, designing and building
global software solutions with strong expertise in Java and J2EE
technologies.
. Led and managed multiple complex software projects through the
software development cycle with customer and development resources
across the globe.
. Strong expertise in J2EE technologies, Object Oriented Modeling and
Design, Application servers and Web Technologies.
Technical Skills
Programming Languages: Java, C++, C, PL/SQL, ASP, ASP.NET, Visual Basic
Enterprise / Web Technologies: J2EE (EJBs, JMS), ATG, Web Services
Technologies (SOAP, WSDL, REST), Servlets, JSPs, Struts,Spring, Java,
JavaScript, VBScript, HTML, XML, XSLT, WML, Apache, Tomcat.
Application Servers: WebLogic Application Server 7.0/8.0 Websphere, JBOSS
Development Tools: Eclipse, JBuilder, ERWIN, Enterprise Architect, Visual
Source Safe, Apache Software (Tomcat, Log4j, Struts, Xerces, Axis, Ant),
Hibernate, Test Director, LoadRunner, Jira, Serena, Squirrel
Database: Oracle 9i/10G, Tandem, SQL Server, Informix, MySql
Platforms: Windows NT/2000, Sun Solaris, Tandem OSS, UNIX
Process / Development Methodologies: Design Patterns, UML, Microsoft
Solution Framework (MSF), Capability Maturity Model (CMM), Certified Supply
Chain Professional (CSCP)
PROFESSIONAL EXPERIENCE
Autozone Inc.,
Memphis, TN
Senior Programmer Analyst, IT
Apr 2008 - Apr 2010
"Autozone.com/AutozonePro.com"
Environment: Oracle 10g, ATG, Web Services, Unix
. Designed and developed critical "jobs" capability and localized
promotions on the ATG eCommerce platform
. Defined web content management requirements for ATG platform
deployment & coordinated with outsourced company to ensure seamless
development
. Developed programs to consolidate and transition the various content
types to the new platform
Environment: Tomcat, Spring, Web Services, JSP, Servlets, Informix,
Unix
. Successfully led a team of five developers to centralize content
management for Autozone DIY and Commercial sites. Designed and
implemented enhancements to the RESTful content web services.
. Designed and implemented "Product Availability" functionality using
web services for AutozonePro.com
. Gather requirements, developed prototype, implemented and deployed the
Quote Management functionality for AutozonePro.com
. Led the development of "jobs" functionality for AutozonePro.com by
coordinating the design and development with the Mexico team
DELL Inc., Services Division
Round Rock, TX
Team Leader, Services IT
Aug 2004- Feb 2006
"Voice of Customer" Projects
Environment: WebLogic 7.0, EJB, JMS, JSP, Servlets,
JavaScript, XML, XLST, Oracle 9i, Tandem
. Successfully led a team of five members that defined, developed &
delivered three projects that support the Voice of Customer (VOC)
initiative, which was commissioned by the CIO.
. Researched and conducted feasibility analysis of 5 VOC projects:
Rebates, Returns, Case Ownership, Case Enforcement, Dispatch accuracy.
Gathered and prioritized requirements with various business units for
the VOC development projects.
. Defined detailed project plan for the VOC projects, including right
resource allocation, milestones, deliverables and required
infrastructure capabilities.
. Drove all the VOC projects through the Microsoft solution framework
phases from envisioning, planning, development, stabilization and
deployment.
. Managed on-time delivery of the projects through tight implementation
plans and schedules, change control activities and ensuring clear
roles and responsibilities.
. Ensured Capability Maturity Model (CMM) compliance by identifying and
closing gaps in the VOC project management processes.
Case Relocation Project
Environment: WebLogic 8.0, EJB, Web Services, JMS, EA, ERWIN, Oracle
10G, Hibernate
. Led a team of 8 developers, including 5 offshore resources in Brazil
that designed and developed Case Relocation project, an upgrade to
DellServ: a mission-critical customer support application.
. Designed and architected in collaboration with the Application
Architect the middle tier in Java using Enterprise Architect (EA.).
. Designed and developed the Case Data Repository (CDR) -Oracle 10G
database architecture in association with Data Architects and Data
Modelers using ERWIN.
. Developed the prototype for key interfaces for the Case Management Web
Service and conducted performance tests to finalize implementation
design.
. Finalized the project plan for product development and required
infrastructure and resources. Managed timely project execution through
regular reviews, status meetings, & code reviews.
. Achieve project alignment with different IT teams DDW, PM, Application
Support, Application Testing, Data Architects and Data Modelers.
. Coordinated with the various affected groups and communicated the
impact of the Case Relocation project, including recommendations on
future workflow.
Programmer Analyst IV, Services IT
Apr 2003- Aug 2004
Environment: ClarAlert: WebLogic 7.0, EJB, JMS, Java Apps, EMC custom
software
Omni: ASP, SQL Server, Oracle 9i, Web Services
. Led and delivered on time Project ClarAlert, a solution that provides
automated support for Dell/EMC Servers.
. Designed, developed and deployed the solution in coordination with
various teams within EMC, Business, Tech Support, Change Control,
Testing and App Support.
. Achieved 100% on time delivery for OMNI releases 1.1- 1.5, which were
short term quick turnaround projects and was responsible for about
80% of major enhancements. Key contributor in OMNI EMEA release and
successfully brought the project back on schedule.
Programmer Analyst III, Services IT
Aug 2002-Apr 2004
Environment: ASP, SQL Server, Oracle 9i
. Co-led the migration of OMNI CSS to Oracle 9i and ensured the
application complied with Dell's IT guidelines.
. Streamlined and improved the performance of OMNI CSS with modular
coding & database access tuning.
. Designed and developed backend processes for OMNI that coordinated
workflow between technicians.
. Designed and developed the backend jobs and front-end features to
facilitate workflow for the Case Ownership, an enhancement to
DellServ.
. Coordinated with the business to develop requirements that enabled
importing the functionality from the CSS into DellServ.
Programmer Analyst II, Services IT
Aug 1999-Aug 2002
Environment: Websphere, Java, Servlets, JSP, JavaScript, XML, XLST,
HTML
. Core member of the team that defined, developed and delivered
DellServ, Dell's mission critical global customer service application.
. Identified requirements for specific functionality by engaging key
customers in US, EMEA & Japan.
. Developed and validated key modules like Case Management, Customer
lookup, and Service Tag.
. Determined performance requirements to access legacy backend (Tandem),
benchmarked several products and identified the final third-party
solution to integrate with DellServ front-end.
Ciber Inc. /EDS/ Defense Finance Accounting Services (DFAS)
Columbus, OH
Software Consultant Oct
1998- Aug 1999
Environment: Visual Basic 4.0, Oracle 7.0, Windows 3.11, C, UNIX
. Identify and resolve defects in DFAS Imaging Software, which creates
electronic folders and automates workflow and thereby providing a
paperless work environment.
. Designed and implemented further enhancements to the Imaging Software
based on additional requirements gathered from the client and
completed the project on schedule.
Manifest Solutions/ Nationwide Financial Services, Inc
Columbus, OH
Software Consultant Apr
1997-Aug 1998
Environment: Visual Basic 4.0/5.0, Access 2.0, Windows 95
. Developed, integrated and tested the Pension Plan Administrative (PPA)
service customers of Nationwide. Main responsibilities included
business user interaction, coding, integration and testing.
. Designed and developed enhancements for Electronic Withdrawals (EW)
software to reflect reorganization.
. Designed, developed and tested Maximum Exclusion Allowance (MEA). The
design involved variety of calculation to provide the most beneficial
package to the participant.
Education
UNIVERSITY OF TEXAS AT AUSTIN
Austin, TX
Masters in Software Engineering
REGIONAL ENGINEERING COLLEGE, KARNATAKA
Surathkal, India
BS in Electrical Engineering
Certifications and Awards
. Certified Supply Chain Professional (CSCP)
. Be the Reason Award at Dell (Be the Reason customers choose Dell)
References available on request
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