Customer Service Representative

Julie a. smith

**** ******* **

Maryland Heights, MO 63043

Phone 314-***-****

Email abmkru@r.postjobfree.com

Objective: To obtain a Customer Service Representative position, in St

Louis, Missouri that allows me to utilize my individual, yet, unique tact

in Customer Service.

Relevant Experience

Computer Usage

. Experienced with multiple software's such as: DOS, Word, Works, Excel,

& Power Point.

. Recorded daily documentation concerning interactions between customers

& companies.

. Communicated with supervisors & co-worker via email Microsoft Office

several times daily.

. Input registration of new clients & updated new information on current

clients @ 20 a day.

. Operated office equipment daily.

Record Keeping

. Inspected insurances for new clients & existing clients, multiple

times daily.

. Compiled client information in files & computer based.

. Maintained communication phone logs of client information & nature of

business.

. Updated new Rx's, insurances, and pertinent information to assist in

clients' health.

. Processed numbers & figures, computed & totaled charges approximately

170x's daily.

. Medical Coded utilizing CPT & ICD-9 codes/insurance verification.

Customer Service

. Receptionist/Customer Service/Cash handling/ Answer/Transfer multi-

line phone constantly.

. Greeted, Checked in client, provided information and handed

out/collected Forms as needed.

. Logged client visits daily, to help interpret census monthly.

. Reviewed & Interpreted clients' benefits several times daily.

. Explained Insurance coverage to the client's when there was a change.

. Assisted co-workers daily in motivating client's concerning their

rehab.

Employment History

2007-2009 Front Office Signature Foundation Rehabilitation

St. Louis, MO

2007- 2007 Nursing aide Lenoir Nursing Home

Columbia, MO

2006- 2007 Rehab/Nursing Tech. SSM Rehab/Bayada Nursing

St Louis, MO

2003- 2006 Rehabilitation Tech. Rusk Rehab

Columbia, MO

Education

08/03 - 08/05 Linn State Technical College Linn, MO

A.A.S.

01/03- 04/03 Missouri University-Columbia Columbia, MO

13 Credit Hrs.

08/01- 12/02 Central Methodist College Fayette, MO

52.5 Credit Hrs.

References Furnished Upon Request

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