Victor A. Silva

Hampton, GA ***** Mobile: 973-***-**** eMail: abmkq7@r.postjobfree.com

P RO FES S I O NAL P RO FI LE

• Outstanding communication and interpersonal skills with ability to listen effectively,

respond appropriately and maintain mutual comfort level while relating to diverse group of

individuals.

• Strong technical aptitude with exceptional talent in training and development and an

ability to effectively translate technical information and procedures to end-users.

• Prepared to assume new challenges to meet or succeed objectives.

• Excellent troubleshooting and analytical skills to accurately identify and assess problems

before providing solutions.

• International client site experience, providing project support in Spanish and English.

• Dedicated to provide quality customer support and exceed client needs by providing

service beyond expectation.

• Recognized for professionalism, thoroughness and commitment to quality and teamwork.

E DUCATI O N

Bachelors in Social Sciences from William Paterson State University, Wayne, NJ

S KI LLS

Configure hardware; hardware/software installation; IT support

•

WebAXE, TOAD, Putty, SQL Queries, Siebel, Websnooper, Web App Environments, API,

•

AMDOCS Ensemble (CSM)

Provided techincal support for Spanish speaking end-users.

•

Mercury Test Director 8.0, Quality Center 9.0

•

Defect Manager for SIVR EIT Group

•

Windows XP, Vista, Windows 7

•

Microsoft Office 2003, 2007

•

Knowledge of general testing procedures and practices.

•

Experience with manual software testing with results logging

•

Bilingual in both English and Spanish

•

AmDocs Ensemble (CSM) End to End components

•

Symbian OS, Windows Mobile OS, Palm OS, RIM OS

•

Knowledge of AS 400 system

•

SIVR (Speech Interactive Voice Response), IVR (Interactive Voice Reponse)

•

E XP E RI E NCE :

Puerto Rico Telefonica / ATG Consultants

10/2009- 6/2010

System Integration / UAT Test Engineer

• Responsible for executing the test plans to produce actual results, working with the Business

Analyst to validate actual test results to expected results and ensure the test requirements

are met.

• Worked with developers to ensure new System Interfaces worked properly with the AmDocs

Billing System and the Legacy system

• Experience in functional, negative, regression, system integration (SIT), acceptance (UAT),

load/performance, security, browser compatibility, and performance testing.

• Performed Shakeout Testing to ensure given environment was ready for testing

• Assisted the client with running their scheduled billing sessions along with adding usage to

testing data using MPS.

• Ensured that all necessary sign-offs have been achieved, understanding and adhering to test

planning and execution guidelines, processes, and standards, improving and documenting

the testing process, reporting status of assigned test tasks and issues and escalating issues

and risks to project.

• In charges of testing Government, CARE, Subsidized Accounts, and Synchronization with

Legacy systems Modules.

• Worked with HP Quality Center 9.0 to document defects, write test cases, and execute test

cases.

• Documented and resolved testing issues and ensuring software is working while producing a

high quality final product out of the test phase to be released into Production.

• Created plans for re-testing and follow-up for all opened defects and issues.

• Collaborated with the Business Analyst to review test requirements, develop test plans, test

data and expected results necessary to thoroughly test the business requirements for billing

system enhancements or new products.

T-Mobile, Atlanta, GA

6/2006- 8/2008

Quality Assurance Tester

• Responsible for executing the test plans to produce actual results, working with the Business

Analyst to validate actual test results to expected results and ensure the test requirements

are met.

• Experience in functional, negative, regression, system integration (SIT), acceptance (UAT),

load/performance, security, browser compatibility, and performance testing.

• Perform functional and regression testing for Speech Interactive Voice Response applications

developed with an SDLC methodology, to include use case analysis, test case creation, and

test execution utilizing Mercury Quality Center and Mercury Test Director.

• Ensured that all necessary sign-offs have been achieved, understanding and adhering to test

planning and execution guidelines, processes, and standards, improving and documenting

the testing process, reporting status of assigned test tasks and issues and escalating issues

and risks to project.

• Collaborated with the Business Analyst to review test requirements, develop test plans, test

data and expected results necessary to thoroughly test the business requirements for billing

system enhancements or new products.

• Worked with the environment support team to establish testing environments and resolve

issues with the Interactive Voice Response system environments before the start and during

execution.

• Documented and resolved testing issues and ensuring software is working while producing a

high quality final product out of the test phase to be released into Production.

• Ensured that all necessary sign-offs have been achieved, understanding and adhering to test

planning and execution guidelines, processes, and standards, improving and documenting

the testing process, reporting status of assigned test tasks and issues and escalating issues

and risks to project management/team lead as required.

• Generates test reports including results of testing and product stability, including

recommendations concerning the release of the product.

• Achieves the committed results within the time frame, functionality, performance and quality

objectives established for the project.

• Worked diligently to ensure that all given deadlines were met.

• Created plans for re-testing and follow-up for all opened defects and issues.

• Gathered and recorded validation results during test execution phases.

• Basic knowledge and testing of Blackberry devices, Microsoft Pocket PC devices, Sidekicks

devices,

• Exposure to Palm OS and Symbian OS user interface testing.

• Collaborated with the Business Analyst to review test requirements, develop test plans, test

data and expected results necessary to thoroughly test the business requirements for billing

system enhancements or new products.

• Perform functional and regression testing for Speech Interactive Voice Response applications

developed with an SDLC methodology, to include use case analysis, test case creation, and

test execution utilizing Mercury Quality Center and Mercury Test Director.

Tiffany & Co, Parisippany, NJ

02/2005-05/2006

Quality Assurance Tester

• Responsible for finding system defects that would matter to our customers using any of our

websites and to ensure we implement the highest quality products.

• Perform retests for bug fixes delivered with each new code deployment as well as regression

testing for each new code deployment.

• Find and report system defects by use of test tracking tool.

• Demonstrate understanding of business and technical requirements.

• Provide accurate defect reports to the development team.

• Design, create, and execute functional test cases.

Cingular Wireless, Paramus, NJ

07/2000- 01/2005

Techincal Support / Quality Assurance Analyst

• Thoroughly and effeciently gather customer information, assess and fulfill customer needs,

educate the customer where applicable to prevent the need for future contacts, and

document the reasons for the call through contact tracking.

• Strong written and verbal communication skills

• Quickly responded to trouble tickets and issues that affected customers use of wireless

devices

• Provide quality service and support in a variety of areas including, but not limited to: billing,

equipment, roaming, features, cellular and system troubleshooting.

• Technical liason in my current team, provided team with updated info on any technical issues

with cell phones and systems.

• Identified prevalent trends and recommend immediate resolution techniques to management.

• Documented and resolved testing issues and ensuring software is working while producing a

high quality final product out of the test phase to be released into Production

• Reviewed all functional and test plan strategy.

• Perform system and regression testing.

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