Sales Customer Service
Resume:
JEREMY COULTER
Hays, KS *****
**********@*****.***
OBJECTIVE
To develop and apply effective leadership skills that will allow me to further grow and
achieve within a productive sales team
EXPERIENCE
VERIZON WIRELESS/ALLTEL INC. Hays, Kansas May 2008 -- Present
Retail Sales Representative
Earned Sales Representative of Month in March 2010 by leading store in sales and
focusing on areas of improvement
Maintained a high level of sale opportunities throughout year by maximizing time spent
on sales floor leading to 115% above quota and only rep in store to achieve Winner
Circle Honors in 2009
Utilize CARE sales process to exceed company's sales quotas and ultimately finishing
each month in the top 25% amongst wireless consultants store wide and market wide
NEX-TECH WIRELESS LLC. Hays, Kansas December 2006 - April
2008
Retail Sales Manager/ Agent Manager
Managed day-to-day operations of retail locations including supervising retail sales
associates, managing inventory, completing paperwork accurately and timely and
maintaining store cleanliness
Increased sales volume within retail channel over 50% by focusing on sales training and
customer service, executing promotions and soliciting new business through a referral
process
Supported 12 agent locations throughout Northwestern and Central KS through planning
and executing promotions, delivering product displays and inventory and problem solving
customer service issues
MARRIOTT VACATION CLUB INTERNATIONAL. Orlando, Florida April 2006 - December
2006
Sales Executive/ Marketing Coordinator
Delivered one on one presentations to diverse families and guests to help upgrade their
vacation lifestyle within an affordable budget
Followed the counselor sales approach to gain trust, find a desire, develop a solution
and creating a win-win relationship
Promoted Marriott Vacation Club to families staying at Marriott hotels and resorts by
selling vacation packages and scheduling presentations
WALT DISNEY WORLD CO., Lake Buena Vista, Florida
Disney Vacation Club Advance Sales Associate May 2003 - April
2006
Followed up 2004 leadership circle honors with leadership honors for fiscal year 2005
and 893 closed tours
Partnered with cruise line team to break one week cruise line record with achieving
over 90 tours and $1 million in sales
Supported Disney Vacation Club at various theme parks and resorts by scheduling
families to tour a presentation
Epcot Vacation Planner May 2002 - May 2003
Recipient of multiple Great Service Fanatic Award by working together with Walt Disney
World guests to create the best possible vacation according to time, budget and
interests
Resolved crisis situations for Walt Disney World guests by providing impromptu service
recovery, coordinating ticket replacement, arranging alternate plans, and assisting in
the location of lost guests and items
Provided various ticket media by using promotional materials and excellent customer
service at point of sale
EDUCATION
FORT HAYS STATE UNIVERSITY, Hays, Kansas
Bachelor of Arts in Communication, May 2002
Minor in Spanish
GPA: 3.7/4.0 in major coursework
Member of Communications Club
Coursework related to emphasis in Public Relations
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