Mark J. Harris
abmkla@r.postjobfree.com
***-**** (C)
West Covina, CA 91792 626-***-****
(H)
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SPECIAL SKILLS & ABILITIES:
. Sales & Marketing
o Received award for high sales (top 20% of division) in mortgage
and refinancing: 2001, 2004.
o Consistently produced high levels of sales in home equity loans
over a three-year period: 2002-2005.
o Achieved high sales in cold-calling as well as client-retention
over a ten-year period in the beverage industry.
. Customer Service
o Received the Mystery Shop Award twice for excellent customer
service toward new clients at Cal National Bank: 2004-2005.
o Received the Mystery Shop Award for outstanding customer service
toward new clients at E-1 Financial Credit Union: 2007.
o Facilitated the current presidential election process by helping
customers understand voting materials and receive them in a
timely fashion.
o Praised by supervisors in performance evaluations for customer
retention over a three-year period: 2003-2005.
. Communication Skills
o Helped create a tracking system for loan and credit card sales
while at Cal National Bank: 2004.
o Made oral presentations in seminar format to small businesses
regarding how to enhance their banking procedures: 2004-2005.
o Made presentations of new products to small groups of other
company employees while at Cal National Bank: 2002-2005.
o Helped upgrade business letter formats and content to customers
regarding their maturing CD's while at Cal National Bank;
clarified company protocols regarding rules and regulations:
2003-2005.
PROFESSIONAL EXPERIENCE:
. Los Angeles County Registrar-Recorder April 2008- December 2009
.
Clerk
o Processed requisitions for supplies and voting materials.
o Maintained, processed, and delivered packages and documents;
sorted, filed, and organized incoming and outgoing
correspondence.
o Serviced customers regarding election process for the
precinct/county, answering citizens' questions and providing
election materials.
. K-Force Temporary Employment Agency October-
December, 2007
New Accounts/Teller
Huntington Beach, CA
o Opened new new personal and business accounts.
o Performed teller work as needed; answered questions regarding
customers' accounts, CD's, credit cards, and other bank-related
matters.
. E-1 Financial Credit Union December 2006-September
2007
Call Center Representative
Monterey Park, CA
o Assisted members with their questions, concerns, and needs:
transferring money into different accounts, researching existing
accounts, analyzing different investment vehicles for clients.
o Interfaced and collaborated with other departments, such as
Collections, Real Estate, Lending, and other colleagues as
needed.
. Venturi Staffing/Green Dot Corporation February-
October 2006
Monrovia, CA
Remedy Staffing/Union Bank of California
Monterey Park, CA
Customer Service (in both companies)
o Handled heavy call volume of 50-60 daily contacts.
o Interacted with clients whose accounts were delinquent.
o Updated new accounts.
o Evaluated and summarized customer service information on new
computer data system.
o Updated files and converted old accounts into the new system.
. Kelly Services/Allstate Insurance August 2005-
January 2006
Catastrophe Call Center Representative
Diamond Bar, CA
o Handled heavy call volume of over 80 contacts daily.
o Assisted with cases related to Hurricanes Katrina and Wilma.
o Updated customer information and linked clients with claims
adjusters.
o Promoted customer satisfaction amidst desperation and dismay.
. Cal National Bank (formerly Fidelity Federal) September
2000-July 2005
Relationship Banker
Orange, CA
o Helped bank branch exceed its sales goals for 2001-2003;
finished in top 25% of all sales during this time.
o Sold bank products: checking and savings accounts; CD's; money
market accounts.
EDUCATION & CERTIFICATION:
. Bachelor of Science, Business Administration
June 1994
University of Phoenix
Diamond Bar, CA
. Notary Public Certificate November
2003
State of California