Customer Service Manager

Kileen Swedenborg

**** ***** ** *

Cannon Falls, MN 55009

727-***-**** cell

abmkjy@r.postjobfree.com

ATTRIBUTES

** ***** ********** ** ******** management and development in both a

manufacturing plant and office environment. Designed and implemented

training manuals for production and office personnel. Experienced in all

facets of system implementation activities having participated in multiple

software development projects. Skilled in Syteline, Dynamics GP, Horizons

Manufacturing, and Microsoft Office, Limited skills in Access and Crystal

Reports. Prior experience as a legal assistant and human resources

generalist.

EMPLOYMENT HISTORY

2005 - 2009

Falcon Enterprises Pinellas Park, FL

Position: Office Operations Manager reporting to Owner

. Managed office staff including inventory management, customer service

and purchasing personnel.

. Negotiated contracts with vendors for both corporate and the satellite

facility.

. Responsible for all purchasing including raw material, production

supplies and office.

. Responsible for raw material and finished goods inventory.

. Head of team to implement Microsoft Dynamics - Great Plains with

Horizons Manufacturing Suite

. Responsible for reporting and evaluating monthly, quarterly and yearly

sales volume.

. Designed and trained personnel on program to maintain the customer

complaint program, credit policies and Waste by Cause program.

. Staffed and trained customer service department to enable the company

through growth of $7 million to $15 million in sales over a period of

three years.

. Served as liaison between sales, customer service and production.

. Worked with design, sales, and production to enable flow of jobs from

prototype to finished product.

1997 - 2005

Vomela Specialty St. Paul, MN

Position: Production Manager OEM converting 1997 - 1999 reporting to Vice

President, Manufacturing

OEM Customer Service Manager 1999 - 2005 reporting to Vice President,

Administration

Manager for the OEM graphics production facility

. Managed 85 employees including material prep, die cutting, die making,

assembly and shipping. Promoted to Customer Service Manager in 1999.

. Staffed and trained customer service staff during growth from $10

million in sales to over $26 million.

. Used manufacturing experience to prioritize and expedite jobs through

manufacturing.

. Liaison between sales, customer service, project managers and

manufacturing.

. Supervised integration of California satellite facility purchased in

2001.

. Traveled to facility to integrate the production of that facility to

mesh with corporate production needs. Management for integration of

another satellite facility set up in 2003.

. Team member responsible for installation of Syteline software.

1995 - 1997

Integraf Corp. Woodbury, MN

Position: Operations Manager - Satellite Facility reporting to California

based owner.

. Set up operations including building renovation and personnel.

. Hired production and office personnel.

. Supervised equipment installation.

. Supervised manufacturing production and office personnel.

. Supervised facility through set up.

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