Manager Customer Service
Resume:
DALE M. FACKELMAN
**** ******** **., ******, **** 43613, ***********@*******-*******.***, 419-
OBJECTIVE
I am seeking a logistics, transportation, warehouse operations position
that encourages growth and utilization of experience.
CORE QUALIFICATIONS
. Twenty years experience in distribution and transportation
operations.
. Proficient in Dept. of Transportation (DOT) regulations.
. Thorough knowledge of National Motor Freight Classification and CFR
49.
. Adept at working in a high volume call centers dealing with
customer issues, equipment requirements, load status, quality, etc.
. Management of databases and order processing.
. Competent in Microsoft Office Suite, AS 400, and other specialized
software programs.
. Demonstrated and documented ability to handle multiple projects and
stressful situations timely and professionally. Received a letter
of commendation from the Director of Safety at Con-Way Freight.
. Proven problem solver that adjusts to changes and acts quickly to
implement necessary corrective procedures.
. Corporate office seminar instructor.
PROFESSIONAL EXPERIENCE
Walgreens Distribution, Perrysburg, OH, 2003-2009.
Transportation Dispatcher
. Wave planner (2009). Built trailer loads using optimization
computer software and balanced product flow from warehouse shifts
to loading docks/trailers.
. Monitored DOT regulation compliance (hours of service).
. Tracked hours of service and dispatched drivers accordingly.
. Maintained databases, spreadsheets, and files; equipment, drivers,
and hours of service.
. Investigated accidents and equipment damage.
. Monitored daily trailer/load departure, on time delivery
performance to customer (Walgreen stores), adjusted store delivery
times as needed and communicated schedules with store management.
. Scheduled service and repairs of equipment.
Con-Way Freight/Central, Ann Arbor, MI (corporate office), 1991-1999 and
2001 to 2003.
Spot Quote Analyst, 2001-2003.
. Analyzed lanes and determined pricing. Cost analysis. Provided
volume (TL/truckload) spot pricing and negotiated rates with field
personnel (account managers, terminal managers).
Promotion to Operations Supervisor, 1996-1999.
. Planned, organized, and directed inbound/outbound (TL/LTL)
operations within the United States and Canada. Immediate
supervisor for eighty drivers' in remote markets. Supervisory
duties included P/D and linehaul dispatch, customer service, load
planning, cost-control, (driver counseling, discipline, performance
reviews), Hazardous Materials compliance, managing equipment pools,
safety, towing, vendor selection and purchasing, accident
investigation and rulings, monitoring on-time performance, tracing,
coordinating operations with U.S./Canadian terminals and corporate
linehaul managers. Implemented procedure that reduced misroutes
and service failures. Succeeded in virtually eliminating drivers'
hours of service (DOT) violations.
Pricing Analyst, 1991-1996.
. Audited and rated freight bills, purchase orders, bill of ladings,
and delivery receipts.
Assisted field personnel and customers with pricing
issues. Approved/declined overcharge
claims and utilized NMFC rules to retain revenue.
Proofread contracts, tariffs, and rating systems.
Reviewed short paid bills. Updated and maintained tariffs. Corresponded
verbally and by letter with the National Motor
Freight Traffic Association for formal rulings on
disputed claims.
Vitran Express, Toledo, OH, 1999-2000.
Account Manager
. Performed outside sales. Serviced established accounts and
developed new business in Northwest OH and Detroit, MI. Consistent
revenue growth in assigned territory.
Con-Way Freight/Southern, Fort Worth, TX (corporate office), 1991.
Pricing Analyst
. Audited and rated freight bills. Assisted field personnel and
customers with pricing issues.
Burnham Service Corporation (3PL), Grand Prairie, TX, 1989-1991.
Shift Supervisor
. Member of team that started up IBM parts distribution center.
Supervised fluctuating staff of five to ten team members.
Distributed work assignments and responsible for all warehouse
operations (inventory, pick/pack, shipping, etc.)
EDUCATION
The University of Toledo, Community and Technical College. Associate
Degree in Transportation Management.
REFERENCES
Mr. Terry Hartley, Director of Pricing and Freight Analysis, Fed Ex
National LTL (corporate office),
1040 Griffin Rd., Lakeland, FL 33805, 800-***-**** but prefers e-mail,
*****.*******@*****.***
Relationship: My former manager at Con-Way Freight.
Mr. Kent Morrison, Pricing Manager, Central Transport, (corporate office),
12225 Stephens Rd., Warren, MI 48089, 586-***-****, *.********@******.***
Relationship: My former manager at Con-Way Freight.
Mr. Milo Tilton, Deputy Superintendent and Chief Operating Officer, Detroit
Community Schools,
12675 Burt Rd., Detroit, MI 48223, 313-***-**** but prefers e-mail,
*******@*************.***
Relationship: My former manager at Con-Way Freight.
Contact this candidate