Customer Service High School

RYAN M. KRZMARCIK

Email: **************@*****.*** Phone: 612-***-****

*** **** ******

Niagara Falls, NY 14301

Business Administration major seeking to expand understanding and experience in a professional setting where I will be challenged, utilized, and

expected to work hard and achieve excellence.

CORE COMPETENCIES

Creative Reliable Patient

Flexible Motivated Engaged

Excellent Communicator Confident Acts with Integrity

Approachable Efficient Team Builder

RELATIVE COMPUTER SKILLS

Microsoft Excel- Proficient Microsoft Outlook- Expert

Microsoft PowerPoint- Expert Microsoft Word- Expert

2/10-5/10 REMEDY INTELIGENT STAFFING, Niagara Falls, NY

Bank of America, Getzville, NY

Customer Service Representative – Full time Temporary

Responsible for providing customer solutions by providing seamless delivery of service, sales and/or fulfillment requests by

answering calls or emails in a contact center environment. Required knowledge of multiple products and ability to deepen or

retain relationships through service and sales. Performed routine account-related transactions. Solved problems and

investigated/resolved a wide variety of issues and requests that include gathering additional information, setting expectations

and working with other support organizations to fulfill the request.

12/09 – 2/10 STAFFING PARTNERS, Eden Prairie, MN

Quantrix Valuation, Bloomington, MN

Loan Processing Analyst – Full time Temporary

Responsible for assigning JP Morgan Chase Bank and Bank of America certified appraisers to home appraisals along the East

Coast states from Maine to Florida. Made phone calls to appraisers, set fees to orders, negotiated fees, and preformed excellent

customer service throughout entire process. Managed home appraisal orders from start to finish maintaining a 3-4 day

turnaround time on orders. Worked with integrated systems performing data entry of Vendor Operating Management (VOM)

documents updating financial fees, data, and appraisal information in regards to Federal Home Appraisals (FHA) and other

bank products with the JP Morgan Chase Bank and Bank of America industries.

5/09 – 12/09 TALENT LINK, Spring Park, MN

RESDirect, Bloomington, MN

Customer Service Representative – Full time Temporary

Responsible for receiving over 120 calls a day providing excellent customer service. I also made phone calls to the appraisers,

FHA etc… to gather status information on the pending or completed appraisal. Work with integrated systems performing data

entry of Technology Vendor Management (TVM) documents updating status and financial information in regards to Federal

Home Appraisals (FHA) and other internal programs within the Wells Fargo Banking industry.

2008.2009 GRAND CANYON UNIVERSITY, Phoenix, AZ

Sports Statistician – Part-time position while taking classes

Preformed statistical data entry of real-time sporting events using STATCREW computer programming. Proficient in program

not making a mistake in all 40+ games working with the program. Uploaded documents and athletic statistical spreadsheets

onto college’s website.

2007.2008 TEEN MANIA MINISTRIES, Garden Valley, TX

Promotion and Activity Specialist, One year internship focusing on leadership based training

Actively engaged in creating, developing, promoting, and planning ministry’s Extreme Camp program which brought in

roughly 4,800 campers, pastors, and families. Handled receivables and payables. Approached situations with managers and

president/founder of the ministry in a professional manner. Developed a wonderful rapport with upper management and peers.

EMPLOYMENT DURING YEAR OFF AFTER HIGH SCHOOL-Full-Time

2006.2007 CHASKA BUILDING CENTER, Chaska, MN

Customer Service

2007 KOWALSKI’S MARKET, Eden Prairie, MN

Customer Service

EMPLOYMENT DURING HIGH SCHOOL-Part-Time

2005.2007 LEONARDO’S PIZZA, Eden Prairie, MN

Customer Service, part time during high school

Supervised employees and gained thorough knowledge of company’s closing procedures at the end of business. Worked

closely with the manager to learn the financial aspects of the business including: maintaining the receivables and payables and

ordering supplies when needed. Promoted to Supervisor after eight months of working.

2004.2006 BEARPATH GOLF AND COUNTRY CLUB, Eden Prairie, MN

Golfer Services

Highly recommended by golfers for strong knowledge. Earned the title of being the top 10 best caddies out of 80+ at Bearpath

Golf and Country Club.

2002.2004 OLYMPIC HILLS GOLF CLUB, Eden Prairie, MN

Golfer Services, started caddying when I was 14.

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