Support Technical
Resume:
Eric Newman
North Reading, Ma
****.******@*******.***
Detail oriented IT professional with strong skill set and broad background with the capacity to learn quickly and a
commitment to ongoing skills development. Along with the proven ability to implement new solutions and a natural
ability to maintain focus under pressure.
Certifications:
• Comptia A+, Network+, Security+
• MCITP: Configuring Windows 7
• HP, Dell, Lenovo warranty certified
Experience:
Roan Solutions, Inc 2007 2010
Technology Consultant
• Responsible for all aspects of systems and network operation including planning, implementation,
monitoring, incident response and disaster recovery.
• Interact with assigned small business clients to support existing infrastructure, identify areas of
improvement, propose and implement adjustments.
• In addition to day to day active directory and group policy management, responsible for 24/7
deskside and remote support through service board, email contact and/or mobile phone.
• Initiate and manage escalations with third party vendors to resolve support issues in a timely and
efficient manner.
• Volunteer to assist teammates to research and develop solutions, timeline and overall project
management as warranted.
• Prepare monthly reports for clients outlining resource utilization, inventory utilization, data growth,
broadband usage, and incident statistics.
• Assist physical to virtual server migrations utilizing Hyper V and VMware technologies
Compucom (Contracted to GE Aviation, ITS) 2006 – 2007
Senior Technical Support Analyst
• Support role administrative and engineering personnel in day to day technical support of office and
engineering applications, data confidentiality and pc mobile hardware.
• Collaborate and mentor junior support personnel in day to day support activities.
• Responsible for deployment of new laptop and technical workstations.
• Transfer data and application settings from old equipment.
• Assist with inventory and preparation of surplus equipment for off site processing.
Wilmark Group (Contracted to Teradyne) 2006
PC Technician
• Assisted existing support group with virus removal.
• Backed up user data and imaged existing PC’s.
• Reinstalled specific applications to users’ requirements.
• Assisted with day to day break/fix duties on Dell desktops and laptops.
Lahey Clinic 2006
Workstation Specialist
• Desktop support role providing end user support in a fast paced healthcare environment.
• Accurately documented software issue remediation.
• Assisted in initial configurations of new equipment distribution and new employee configurations
and training.
• Actively contributed to support group collaboration and special projects.
Eric Newman
Compucom (Contracted to Fidelity Investments) 2000 2006
Technical Support Analyst
• Lead contact for setup, configuration and support of all desktop, mobile and server environments.
• Responsible for all hardware related issues including hardware diagnosis and repair of desktops,
laptops and printers to the component level.
• Managed all computer imac and software refresh processes through the use of Altiris management
products.
• Supported all office applications and network connectivity issues.
• Maintained documentation of static IP address utilization, asset tracking, voice and data
infrastructure, as well as software standards and scripted deployment procedures.
• Managed communication for internal users, visitors and multiple remote support groups and
vendors.
Technical Skills:
Experience with implementation and support of the following:
• TCP/IP, DNS, DHCP, SFTP, Telnet, Ethernet, WAN, VMware, Hyper V
• Windows XP, Vista Business,Windows 7 Enterprise
• Windows Mobile, Blackberry, Apple handheld integration
• Microsoft Office 2003 present
• x86 Desktop, Mobile and Server hardware break/fix
• Sonicwall SSL VPN and Cisco VPN
• Altiris Deployment Services, Norton Ghost, Acronis TrueImage
• Backup Exec 10, Zenith BDR and Arca Business Continuity Systems
• Active Directory, Group Policy Management, Cisco Call Manager Express
• HP Service Desk, Heat Call Tracking, Connectwise
• Microsoft Exchange Server 2003, 2007 and Blackberry Enterprise Server
• Microsoft Windows Server 2003, 2008 and Small Business Server 2008
Education:
Clark University Computer Career Institute, Woburn, MA
Master Certificate, Network Administration, Design and Security
Courses include Microsoft official curriculum for the Microsoft MCSE. Security and Messaging
specializations for Windows 2003 server environments. Hands on lab experience developing and
supporting Microsoft client server environments. Specific Courses completed include: Microsoft Official
Course 2275C, 2159A, 2208B, 2278B and 2279A
Peterson School of Technology, Woburn MA
Career Preparation Courses for A+ Hardware and Software Support Certification
Lecture and lab training related to x86 hardware and software support as related to the Information
Technology service industry.
Contact this candidate