*** **** ***** ***** 662-***-****

Apt. *** abmkfi@r.postjobfree.com

Ridgeland, MS 39157

Nadia Nunaley

Objective To obtain a position that may utilize and enhance

my education and work experience to the benefit of

my perspective employer

Experience:

7/09-Present Trustmark

Jackson, MS

Customer Contact Rep I

Answer inbound calls while providing customer

service

Provide information to account holders regarding

transactions

Load money transfers and stop payment requests

Reorder and cancel ATM/debit cards at the account

holder's request

8/07-03/09 Comcast

Madison, MS

Customer Account Executive

Troubleshoot technical issues with internet and

phone services

Utilized various systems while assisting customers

on inbound calls

Provide efficient information as it relates to

billing issues.

Responded to customer's issues via fax or phone

Input customer orders and data into CRT

Demonstrate a solid understanding of various

products

Provide customer education and troubleshooting of

emails, operating systems, connectivity issues, and

product features.

10/05-7/07 Humphreys Co. School District

Belzoni, MS

Career Center Technician

Manage Career Center

Assist students with career and educational info

Coordinate public relations activities

Provided training on computers for students

01/05-09/05 Humphreys Co. Tax Assessors Office

Belzoni, MS

Customer Service

Processed customers requests for tags

Responded to requests via phone, email, & fax

Filed receipts from different transactions

09/03-11/04 AT & T Wireless

Ridgeland, MS

Customer Service/PAG/NAS Representative

Processed Local Number Portability requests.

Responded to requests via phone, email, and fax.

Assisted internal representatives and indirect

dealers

Performed troubleshooting by utilizing various

computer

System

Pulled credit reports

04/04-06/04 Central Mississippi Medical Center

Jackson, MS

Surgical Tech (Student Clinical)

Assisted the Doctors during surgery by passing the

needed surgical instrument.

Prepared the operating room for surgery by

establishing the

needed instruments.

Aided in cleaning up after the surgical procedures.

03/03-10/03 J. C.

Penney Ridgeland, MS

Customer Service/Cashier

Assisted customers with questions and sales.

Prepared and maintained store displays.

Aided in closing the store at night.

Cashier

05/02-02/03 Sutherland Lumber

Co. Jackson, MS

Customer Service Representative

Answered phone calls from customers & placed

orders.

Handled returns.

08/98-05/02 Jackson State

University Jackson, MS

Library Assistant (College Work-Study)

Assisted students in the library

Filed papers and answered the phones.

Education:

1998-2002 Jackson State University

Jackson, MS

Bachelor of Science, School of Science and

Technology

Graduated Biology

2.75 G.P.A

01/03-6/04 Virginia

College Jackson, MS

School of Allied Health

Surgical Technology (Major)

3.4 G.P.A

Interests:

Association for Surgical Tech, Dean's Scholar, Beta

Kappa Chi (Science Honor Society) member, drawing,

reading, computers, and sports..

Skills:

Microsoft Applications, Odyssey II, Axys,

Nightfire, Siebel and the Internet Explorer.

References Available Upon Request

Contact this candidate