TONI KREPS
**** ***** ** ? Maineville OH ***** ? 513-***-**** (mobile) ?
*****@****.***
Top performing Client Business Manager with 12 years of consulting, sales &
marketing and F500 account management experience
SUMMARY OF QUALIFICATIONS
MBA
Highly client-service-oriented with extensive experience in building strong
customer relationships
Strong communication skills
Experienced in developing and executing on-line marketing
Strong business acumen
Demonstrated track record of success; developing, implementing and
executing business development strategies
Extensive contract management experience
Extensive presentation experience
Extensive global account management experience
High level of problem-solving and creative thinking skills
Self-motivated and self-directed
Strong work ethic
Extensive personal and professional references
PROFESSIONAL EXPERIENCE
CareerBuilder/Personified: Cincinnati, OH: Media Consulting & Sales
The global leader in human capital solutions and recruitment media;
CareerBuilder is a top 30 website, offering a vast online and print network
to help job seekers and employers connect; powering career sites for more
than 9,000 web sites, including 140 newspapers and broadband portals such
as MSN and AOL. Personified, a CareerBuilder company is a leading business
intelligence consulting firm, focused on talent.
Client Business Manager October 2007-
Client Manager for assigned F500 clients in the OH/KY/IN market. My clients
include some of the largest CareerBuilder accounts in our region in
healthcare, banking, and consumer goods.
Consult with organizational leaders in the following areas:
. Talent attraction
. Media strategy and placement
. Employment and corporate brand messaging
. Workplace culture
. Process outsourcing
. Recruitment technology
. Training
. Diversity and inclusion.
Effectively manage client relationships:
. Provide value as an advisor and business practice leader
. Set program expectations with customers
. Manage forecast of client services
. Drive usage of contracted programs and services.
Represented service offerings:
. On-line advertising
. Print marketing
. Customer insights and analytics
. Social marketing techniques/campaigns
. Process outsourcing
I am personally committed to understanding my customer's goals, business
objectives and priorities and to demonstrate through product presentations,
monthly business reviews and training, how my service offerings support
their objectives. To continually practice the art of demonstrating the
return on their investment with me through delivery of marketing results,
reporting and detailed analysis before and after program completion.
Achievements:
. By keeping the primary focus on the advancement of my client's
goals and objectives, I was able to grow my revenue base 12% in
2008 while broadening my client relationships across all functions
and through all levels, including C-level leadership.
. In 2009, a year when enterprise organizations across the country
were downsizing and reducing their advertising and recruitment
budgets; my clients not only renewed their CareerBuilder contracts
at similar or greater levels; across the board, the number of new
services they incorporated into their marketing strategies
increased significantly. This was a direct result of exposing my
clients to an increased use of customer analytic/analysis tools
and using the collected data to change behaviors through a multi-
media approach to reach new on-line and off-line audiences .
HouseMaster Home Inspection: West Chester, OH: Residential /Real Estate
Home Inspection
#1 home inspection franchise company in the U.S and Canada.
Marketing and Business Development Director May 2004-
October 2007
Developed and implemented the overall sales and marketing strategy; which
led to three years of consecutive annual sales revenue growth of 47%, 46%,
and 30%
AT&T: Cincinnati, OH: Enterprise Network Consulting and Sales
The largest communications company in the world. The industry leader in
providing wireless service, high speed internet access, local and long
distance voice, and directory publishing and advertising services across
the US.
Client Business Manager April 2002 -
May 2004
Overall account management responsibility for one of AT&T's largest global
clients with an annual contract of $28M ; leading a team of Subject Matter
Experts in IP, Voice, Data and Wireless technology.
Achievements:
. Consistently exceeded revenue growth quota; ending 2003 at 108% of
revenue target and 2004 at 116% of revenue target.
. Expanded AT&T's positioning inside and outside the core IT
organization
. Engaged with Executive Relationship Officers across all products and
services as well as operations
. Invited to participate in 3 annual Global Advisory Counsels with AT&T
officers and AT&T's top 200 customers.
. Led my account team though Global Account Planning session which
resulted in better teaming with our global partners in AP, EMEA and LA
and better relationships with our clients based in-region.
MCI/WorldCom (now Verizon Business): Cincinnati, OH: Enterprise network
consulting and sales
A leading provider of IT, Communications, Security & Network Solutions to
enterprises and governments around the world. I held multiple positions at
MCI/WorldCom; each new title a promotion with increasing responsibility
from January 1998 -April 2002
Global Investment Manager January 2001-
April 2002
Increased MCI/WCOM investment revenue in named accounts for the Cincinnati,
Columbus and Indianapolis markets. Investment accounts were identified as
having little or no existing business with WorldCom.
Achievements:
. In 2002, I secured three new client contracts totaling $13.6M in new
revenue, leaving WCOM at 155% of annual revenue plan
. I concluded 2001 with 280% revenue growth over 2000
Global Account Manager January 2000
- January 2001
Led the account team with overall account management responsibility for two
of the region's largest client contracts.
Achievements:
. In 2000 my sales were 195% against a revenue growth quota
. Well positioned across both business and IT organizations, and
invited to participate on both client review boards.
Corporate National Account Executive January 1999
- January 2000
In this position I had direct sales responsibility for a set of named
accounts in the US market. It was in this role that I first gained
experience in RFP response process, business intelligence analysis,
contractual price setting, contract negotiations and leadership of an
account team
Achievements:
. Consistently exceeded sales targets for new telecommunication products
and services. Sales performance was 167 % to quota in 1999
. Awarded the prestigious "Masters" honor
EDUCATION AND TRAINING
MBA: Xavier University; Cincinnati, OH
BBA: Double Major: Industrial Management & Marketing, University of
Cincinnati
AAB: Business Management, University of Cincinnati
Continuing Education
Social Media 101 & 102
Customer Insights and Analytics Program
The Art of Public Speaking
Negotiation Skills
Project Management
GE Manufacturing Leadership Program