Customer Service Sales

Karim A. Foster

Home Tel. 843-***-****

******@*****.***

Summary

A creative and highly motivated customer service, collections, and sales

representative with excellent troubleshooting and problem solving skills.

Education and Training

* Associate Degree, International Business Forsyth Tech Winston Salem, NC

* Bachelor Degree, International Business Strayer University Online - In

progress

* US Army - Combat Life Saver Certified - 5 Ton Truck License

Skills

* Customer Service/Collections/Sales

* Ordering, Scheduling & Tracking

* Effective Negotiating

* Microsoft Office - Word, Excel, PowerPoint, Outlook

* Efficient use of POS systems

Work Experience

2006-2008

Temporary Assignments (Staffing Agencies)

American Express Mystery Shopper - Contacted businesses to ensure

contractual compliance.

Metaldyne- gauging, finishing and storing automobile parts

Crew Chief Stanley Steamer Florence, SC (2008-2009) Winston Salem, NC

(2001-2002)

* Cleaned carpet and upholstery for commercial and residential

customers.

* Sold carpet and furniture care products while instructing customers on

proper use.

* Kept a strict schedule and decisively solved technical and

administrative problems in the field.

* Conducted water extraction for commercial, residential and municipal

properties

Recovery Analyst Bank of America Greensboro, NC

02/14/2005 - 09/07/2005

* Managed and collected on charged-off credit card account portfolio

(Max 400 accounts).

* Researched databases to retrieve customer account information for use

in negotiation of payments.

* Used company resources and investigative tactics to locate and notify

account holders of their account status via phone, fax, or mail.

* Notated bank records and routed accounts to the appropriate

departments as necessary.

* Shared best practices with fellow associates in a competitive team

environment.

Customer Service Representative NCO Group Greensboro, NC

03/29/2004 - 02/09/2005

* Assisted United Parcel Service customers with; shipping price quotes,

pick up times and tracking of parcels in a fast paced, rapidly

changing, call center environment.

* Reported damaged, missing, and misrouted parcels in accordance with

UPS guidelines.

* Assisted account holders in ordering personalized shipping supplies to

suit their specific business needs.

Military Summary

Radio-Telephone-Operator at United Nations Tactical Operations Center

Apr-Oct 1996

* Briefed dignitaries on the status of operations of 1000+ personnel.

(Logistics, Supply Status and Engineering Projects).

* Tracked movement of every UN entity throughout the sector.

* Coordinated with UN to improve R&R for soldiers at Camp Able Sentry in

Skopje, Macedonia.

Personnel/Supply and Operations Assistant Oct 1999-

Mar 2001

* Assisted in ordering vehicle parts and personal equipment for 500+

personnel.

* Received, stored, and inventoried materials, supplies, tools, and

equipment.

* Maintained inventory control of the non-expendable property through

the use of automated property management software.

* Assisted Battalion Staff in creating and implementing training modules

for soldiers.

Honors and Awards

* Top Collector for Bank of America's Recovery Department in July 2005

* Received recognition for high sales and customer referrals (Stanley

Steamer)

* Obtained Secret Security Clearance (currently inactive)

* Received Secretary of Defense Coin from former Sec. of Defense William

Cohen

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