Sales Customer Service

Bruce Harlow

**** ****** ***** **

Beavercreek, OH 45432

937-***-**** abmkdv@r.postjobfree.com

Professional Objective & Profile

A dynamic, results-and profit-oriented Sales Representative is seeking a

position that will fully utilize my extensive experience building and

leading integrated sales operations for various corporations. Strong

analytical and technical skills with special talents in building

territories and relationships that achieve maximum profitability. Desire a

Sales position that will provide a challenging opportunity to significantly

contribute to a company's efficiency, organization, growth, and

profitability.

Community Affiliations

National Youth Sports Coaches Association, certified coach. I have coached

youth sports for 18 years including: football, baseball, softball and

basketball.

Professional Experience

Regional Manager

Empire Products, Inc., Beavercreek, OH - 2001 to Present

. Sales: Responsible for selling pneumatic tools and fasteners within

the construction and furniture industries. Solicit and obtain new

clientele as well as retaining and expanding existing accounts.

. Profitability: Successfully acquired and built the #1 client within

our organization, and 3 out of the top 5, which significantly

increased sales and profitability for the company.

. Account Management: Responsible for managing over 150 accounts, client

development and strategic planning to maximize retention, expansion

and profitability. Establish expansion plans for individual accounts

and personally manage account calls, presentations and negotiations.

. Management: Developed and managed successful telemarketing department.

. Client Relations: Consistently establish and maintain an exemplary

network of business associates as a result of extensive interaction

and strong communication skills.

. Customer Service: Provide excellent service to customers by attention

to detail and thoroughly following up on all sales. Effectively

respond to clients' requests, inquiries, suggestions, and/or concerns.

. Consulting: Provide consulting services to clients involving technical

information about products.

. Awards: "Most Tool Sales" - Won last year and have consistently

finished in the top 3.

Account Executive

Management Recruiters International

Beavercreek, OH - 2001

. Recruiter: Telephonic work to uncover job openings, candidates and

candidate placement. Outbound calls were 80-120 calls per day.

Responsible for negotiating salaries and benefits on the candidate's

behalf.

Territory Manager

Astro Industries, Inc., Beavercreek, OH and Florida Territory - 1995-2001

(Sales Coordinator 95-99, Territory Manager 99-01)

. Overall Sales: Responsible for selling electronic wire, cable, tubing

and value added services primarily to distributors and DOD contractors

such as Lockheed Martin, Raytheon Systems and Harris Corporation.

Increased Florida sales by 255% within the first year.

. Outside Duties: Scheduled and visited customers on a routine basis to

uncover new uses and explore opportunities to expand the account.

. Outside Account Management: Established successful working

relationships with buyers and department personnel to uncover new

opportunities and competitor activities. Also managed on site

inventory levels. Excelled at Blanket Purchase orders and long term

purchasing agreements.

. Inside Account Management: More than tripled account base within 18

months. Managed over 100 accounts at the time of my promotion to

Territory Manager.

Education and Training

Principles of Sales Management course: Completed 3/2010

Building Customer Loyalty course: Completed 2/2010

Customer Service Excellence course: Completed 2/2010

Graduate of Beavercreek High School: 1990

Completion of Telesales Rep College: Atlanta, Georgia

Completion of Sumitomo's Sumischool: Sunnyvale, California

Completion of Magic of Aladdin sales seminar: Dayton, Ohio

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