Customer Service Sales

Jay R. Bick PROFILE

A motivated, goal-oriented individual with a

**** ***** ***. *** ** well-rounded foundation of proven success

Toledo, Ohio 43615 in efficient coordination of

multifunctional

(419) 377 - 8813 roles and responsibilities within various

business settings.

SKILLS / QUALIFICATIONS

BUSINESS OPERATIONS: * 16 Years' Expertise in Provision of Quality

Customer

Service

* Office / Administrative Duties

* Telecommunications: Service and Sales

* Staff and Shift Supervision

* Computer Skills: Microsoft Word, Excel;

familiarity with

Lotus

WAREHOUSE FUNCTIONS: * Shipping and Receiving

* Order Preparations and Processing

* Inventory Monitoring / Product Knowledge to Meet

Market

Demand

* Forklift Operations; Maintenance; Strong

Mechanical

Aptitude

PROFESSIONAL EXPERIENCE

WAREHOUSE/ CUSTOMER SERVICE, Mr. Direct Inc., Toledo, Ohio

2009-2010

. Warehouse/ Inventory/ Stock: Inventory control; shipping and

receiving; order processing; general maintenance and repairing of

company faucets.

. Customer Relations: Front line contact with customers; assurance of

quality and adherence to client specifications.

. Forklift Operator: Electric sit-down and electric stand-up.

RECEIVING CLERK, Telpro Inc., Toledo, Ohio

2007-2009

. Receiving Clerk: Receive packages via UPS, Fed Ex Ground and Express.

Organize packages by repair, return and purchase orders. Conduct

detailed inspections of all items insuring that any or all warranties

are valid.

. Purchasing: Input items into computer system that may need shipped out

for further repairs.

. Order Processing: Insure that all items are correct per sales order,

repair order or return authorization orders.

. Forklift Operator: Stand-up with guide-wire system and gas sit-down.

CUSTOMER SERVICE, Huntington Cleaners / CRDN, Michigan / Ohio 2006-

2007

. Customer Service: Pick-up of materials damaged by smoke, fire and

water. Conduct detailed on-site inventories; organize; record and

track incoming stock via hand-held scanners; deliver cleaned items.

. Route Driver: Operate company cargo van; coordinate service calls

throughout Northwest Ohio and Southern Michigan.

. Security Clearances: Department of Motor Vehicles (DMV); computer

code; warehouse access.

CUSTOMER SERVICE, Old Castle Glass, Perrysburg, Ohio

2004-2005

. Customer Service: Extensive telephone work in detailed estimating /

job cost calculations for commercial clients throughout Eastern half

of United States. Implemented broad-range knowledge of products;

interpreted / analyzed architect specifications and schematic

drawings. Promoted positive rapport-building through top-notch service

and timely turnaround.

. Achievements

. Processed 18 small to large-scale pricing projects daily, $700-

$100,000 (one door to entire building).

. Rapidly advanced from Administrative Assistant position, based on

demonstrated performance.

CUSTOMER SERVICE/ DELIVERY DRIVER/ WAREHOUSE, Siding World/ Toledo Plywood/

Graybar Electric / Keyston Brothers / Vin Devers Inc. Toledo, Oh

1996-2003

. Customer Relations: Front Line contact; assistance; phone sales and

service; fulfillment of orders. Assurance of quality and adherence to

client specifications.

. Warehouse/ Inventory/ Stock: Inventory; shipping and receiving;

forklift operation; delivery driving / distribution. Order processing;

route management; and general maintenance.

EDUCATION

. PHOTOGRAPHY, Owens Community College, Toledo, Ohio

. ACCOUNTING PROGRAM, Davis College, Toledo, Ohio

. XEROX CERTIFIED, Engineering Copy Machines 2510, 2515, 2520: Repair,

Service, Cleaning

. CERTIFIED FORKLIFT OPERATOR

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