Sales Project Manager

MONICA PETER

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***** ******** *****, ******** ****, KS 66209 913-***-**** residence

913-***-**** cellular

abmkah@r.postjobfree.com

SUMMARY

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Project/program management professional with significant experience in

international, national and regional project management. Record

includes decisive leadership with proven success in consistently

increasing productivity, reducing costs, strategic planning and problem

solving. People oriented, business analyst with expertise in project

delivery, customer service and cross-functional relationship building.

New Services/Business Process Development Conduct Needs Assessment

and Workflow Analysis

Project/Program Management Executive

Reporting

Effective Communicator (Oral and Written) Process development

and Project Lifecycle Management

Facilitate Steering Meetings

Interdepartmental and customer collaboration

EXPERIENCE

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Verizon Business, Overland Park, KS

2006 - 2010

Project/Program Management, 2008 - March 2010

A Project Management position supporting Johnson & Johnson, a multinational

customer, requiring management of multiple reports associated with

contractual obligations and managed services. Manage global quote process

for Sales measuring CPE quote activity compared to standard quoting

intervals.

During initial startup, research and identify stakeholders key to meeting

objectives.

Facilitate steering/executive meetings with various departments and Johnson

& Johnson to discuss reporting deliverables and process adherence to

schedules and timelines.

Interface with cross-functional work teams to ensure on-time delivery of

the highest quality

Recommend process improvement for Global CPE Executive Reporting. Quotes

were not all being captured; pending list was inaccurate. Facilitated

meeting; led Global Sales team addressing tracking process, held regular

weekly meetings with sales teams to review quote activity. Initiated mid-

week reports for sales requesting feedback on pending activity.

Timeliness, accuracy and quality improved significantly.

Participated in service level adherence and service level objective

meetings

Led special global quote review project. Contributions included

tracking/reporting custom quotes totaling $750k in attainable revenue.

Initiated, prepared and planned daily conference calls assisting with Third

Party Vendor and interdepartmental communications while soliciting global

bids from vendors. Provided leadership enabling customer orders to become

more profitable business transactions enabling Verizon Project Management

Organization to become fully compliant.

Sales Support Specialist, 2006 - 2008

Provided Pre-sales support for Commercial account teams to optimize sales

and revenue volume. Manage day-to- day functions required to run internal

processes and allow sales teams to focus on obtaining revenue number.

Contract and pricing support

Researched, drafted and prepared Request for Proposals

Led Base Account Management project for two regions. Contract information

was incomplete. Trained Sales Support Specialists to research contracts

and input accurate information into database.

Improve contract renewal process enabling sales to manage contract

expiration resulting in customer retention and revenue growth.

Led local tariff project; consulted with business development. Trained

Support on pricing and submission.

AT&T, Kansas City, MO

1996 - 2004

Service Management/Project Manager 2002 - 2004

Project Manager assigned to enhance and improve global and enterprise

customer's experience resulting in improved sales. Planned and initiated

projects; handled closeout and review.

. Managed service delivery process for 50 Enterprise customers and one

global customer. Coordinated with Customer Process Manager to ensure

integrated implementation of complex orders and service delivery that span

multiple projects. Partnered with AT&T internal implementation teams and

third party vendor implementation teams to ensure on-time service delivery.

. Facilitated quarterly on-site progress review meetings with customer and

project teams to improve performance. Developed customer service plans

covering strategic AT&T business initiatives; captured and addressed

previous customer issues after consultation with the client; quantified

positive results

. Prepared service action plans from customer input to enhance and improve

customer/vendor relationship. Report progress to executive management

making suggestions for process improvement; conduct needs assessment and

execute on desired results

. Investigate and resolve ordering, billing and maintenance issues through

coordination with customer service, revenue assurance and maintenance

departments. Managed customer escalations

. Assigned global customer with poor service rating; customer complained of

lack of communication and slow implementation of voice and data services.

Devised solution of communicating by phone and email across multiple

customer channels. Further resolved issue by assigning a dedicated CPM

resource effectively improving service delivery implementation by one - two

days for each order. Poor service rating was improved to excellent rating

resulting in $2M annual per year contract retention and substantial revenue

growth concurrent with a 36-month term contract.

Field Service Manager, 2001

Supported 50 enterprise customer accounts, renewed existing local, voice

and data contracts, generated proposals, closed sales resulting in revenue

growth

Resolved a wide range of customer issues applying diplomacy and

assertiveness; managed customer billing

Pre-Sales Account Executive/Channel Management, 2000

Responsible for quota attainment for local/long distance revenues in

assigned territory

Conducted strategy meetings and training for Agents within assigned module

to ensure revenue objectives met. Successful in revenue growth in a

difficult territory

Account Consultant/Account Manager, 1996 - 1999

Achieved and surpassed Mid-Markets Sales Division quota for new business

and customer retention

Developed monthly sales plan, set goals, forecast sales

Effectively managed two sales territories simultaneously meeting and

exceeding revenue objectives

Promoted from Network Account Manager to Account Manager

AWARDS

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World Class Service Award - Customer Activism, Speed to Action, Leadership,

Empowering Innovators

SVP Sales Award - Recognition for outstanding revenue attainment

#1 Network Account Consultant of the Year

EDUCATION/PROFESSIONAL DEVELOPMENT

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Bachelor of Science, Education, University of Kansas, Lawrence, KS - Dean's

Honor List

ITIL v3 Foundations Certification completed August 2009

Project Management PMP Certification - Anticipated Completion August 2010

Completed 8 Smart Force Project Management Classes

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