Melissa Davis, MBA **** Polo Road Apt ****, Columbia, SC 29223

978-***-**** ? abmk9s@r.postjobfree.com

Results-focused professional, seeking new challenges in Human Resources,

providing support in recruitment, employee development and leadership

opportunities. Track record as a top performer dedicated to achieving

goals through creative solutions. Experienced in recruiting, developing,

facilitating and evaluating educational efforts, working with learners of

various backgrounds. Proficient in MS Office (Word, Excel, PowerPoint,

Outlook), Lotus Notes, SAP mail and SAP SHARP Timekeeping. Certified

ServSafe Food Safety Instructor and exam Proctor.

Professional Experience

Exxon Mobil Corporation - Fuels Marketing 2003 - Present

Performance Support Manager, New England Retail Operations (2009-Present)

Lead recruiting efforts for management positions in New Hampshire,

Massachusetts and Rhode Island. Monitor employee development, and

coordinate training to support key initiatives.

- Educate employees on local laws, including restricted sales of tobacco

and alcohol, environmental regulations and safety procedures; verify

implementation of training.

- Investigate harassment cases and monitor training / retraining of

employees on company's harassment guidelines.

- Facilitate local focus group for business improvements in New England,

and convey to department leads as an elected national representative.

- Administer payroll with SAP SHARP Timekeeping.

District Manager, Company-owned Retail Operations (Massachusetts, 2006-

2009)

Supervised 13 store operations, overseeing a staff of 150 employees.

Organized the opening of new sites and prepared sites for divestment.

Served as designated trainer and mentor for future District Managers in

roles and responsibilities of the position.

- Awarded Circle of Excellence in 2008 for top performing District Manager

in the East Coast Region.

- Analyzed an underperforming territory to transform to most profitable

territory in New England in 2007.

- Increased convenience product sales by 112% from previous year and motor

fuel gallons by 116% from previous year.

District Manager, Franchise-owned Retail Operations (Northern Virginia,

2004-2006)

Coordinated contractual agreements with franchisees, Exxon Mobil Law,

Customer Service and Asset Management to ensure efficient operations.

Assessed clients' business performance and proposed methods for profit

maximization through merchandise layouts and vender negotiations.

- Managed performance of 44 Exxon franchised service stations with a total

asset value of $200 million.

- Improved territory sales in motor fuel gallon by 106% in 2005 and 104% in

2004 versus previous year.

- Designed brochure and analyzed competition to elevate brand image at 450

franchise sites in the Mid-Atlantic.

- Selected by executive management to participate on the Territory

Management Business Improvement Council with concentration on the

redesign of dealer and territory manager training.

Project Manager, Convenience Retailing (Fairfax, Virginia, 2003-2004)

Organized and created monthly promotional communications for national

distribution to retail management. Implemented a national beverage

planogram alignment with Category Manager and national beverage vendors.

- Collaborated with Hershey, Masterfoods and MillerZell to triple profit

margin, increasing impulse buys through transaction counter merchandising

project in the Orlando, FL area.

- Evaluated vendor and merchandise options, planogram layouts and roll-out

of the new "Dollar Dash" program in Nashville, TN.

- Addressed collection of account receivables from third party vendors,

totaling $2.5 million.

Education

Master of Business Administration, Boston College 2008

Bachelor of Science in Business Administration, University of Missouri -

Kansas City 2002

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