Quality Assurance Engineer

QA ANAYLST/ENGINEER

OPINDER KAUR abmk9m@r.postjobfree.com

**** * *** **. ***#116. 612-***-****

Minneapolis, MN 55406 (US Citizen) (Relocation: Open)

EXPERTISE

• A results oriented individual with five years of varied experience in Software Quality Assurance and Testing.

• Actively participated in planning and development of Test Plans, Test cases and Test scenarios to conform to

client requirements.

• Have conducted Back-End, Positive, Negative, Functional, regression and Black Box testing.

• Valuable experience in Project Planning and Design as well as constructing data flow diagrams for internal

project requirements.

• Proficient in Manual and Automated testing on client/server and web-based applications.

• Expertise in interpreting client requirements into technical specifications and participating in the design

process, Software Development Life Cycle (SDLC) and documentation.

• Strong communication, organizational and interpersonal skills with stringent attention to detail.

• Excellent analytical and problem solving skills, ability to acclimate to new environs and complete projects in

a timely and effective manner.

• Analyzed project modification tasks requests.

• Exciting team player with unique leadership qualities and excellent work ethics.

• Very good working knowledge of SQL database querying.

• Experience with Business requirement analyses.

• Rational Methodology experience and defect tracking to ensure the Software Quality Assurance.

TECHNICAL Testing Tools : Quality Center 9.2, Test Director 8.0, Win Runner 7.5, QTP 9.0 and Rational Clear Quest.

SKILLS Platforms : Windows NT/2000/XP/7, Vista, UNIX

Languages : Java, J2EE, AJAX, C, C++, VB, SQL, UML, Python

Databases : Oracle 9i/10g, My SQL Server 7.0/2000, DB2, MS Access 2000

Scripting : VB Script, TSL, C Shell, Korn Shell

Web Languages: HTML, XHTML, XML, Java Script, .Net, ASP

Network : TELNET, FTP, HTTP, TCP/IP

Other : MS Office, Visio and MS Project

EDUCATION Bachelor of Science in Computer Science

Panjab University, Punjab (INDIA)

EXPERIENCE

Client: Digital River Inc., Eden Prairie, MN Feb 2009- May 2010

Position: QA Engineer

Project Profile: Digital River, Inc., a global leader in e-commerce outsourcing, builds and manages online businesses

for more than 40,000 software publishers, manufacturers, distributors and online retailers like Adobe, Cannon and

Microsoft. Digital River’s online reporting functionality allows its clients to obtain information about their company and

its sites. This information includes data on page traffic and visits, offer and product level sales and general summary

information. Reports can be generated for a specific timeframe and for a specific site or locale. Reports can be

downloaded, printed or scheduled to run at a specific time. Reports were generated for different eCommerce platforms

that Digital River created for its clients.

Responsibilities:

• Responsible for quality assurance and testing of the entire eReporting functionality.

• Analyzed functionality of each report by interacting with system architect, developers, and business users.

• Developed traceability analysis matrix to cross reference Requirement and Functional design specification.

• Developed Test Plan and Test cases based on the requirement documents for System, Integration and UAT

Testing.

• Executed the Reports in Actuate against the Test Cases and logged defects.

• Involved in defect tracking and reporting, defect remediation, statement of quality and user review.

Prioritizing the bugs to be turned around as fixes.

• Verified data in the XML files and tested Business rules.

• Performed Data Driven Tests on the application using QTP.

• Automated the steps for the Regression testing using QTP.

• Extensively executed SQL Queries on Oracle tables to verify the data for backend testing.

• Developed Stored Procedures and triggers to check the data Integrity using SQL.

• Actively involved in production support.

• Manual verification of Entrance and Exit criteria.

• Working under strict time constraints and meeting deadlines efficiently

Environment:

JAVA/J2EE, ASP.net, VB.net, HTML, XML,Windows 2000 Server, Oracle 9i, QTP 9.2, Mercury Quality Center 9.2,

JavaScript

Client: Target, Minneapolis, MN Nov 2007-Dec 2008

Position: QA Analyst

Project Profile:

Target is well known retail company in the world. The application was a secure web site, wherein customer could apply

for credit cards, access their card accounts, pay bills and download monthly statements. The system performed all the

business function of the credit card process such as set-up account information, credit, income etc. The project involved

modules for pre-approval, application, processing, paying, balance and closing etc.

Responsibilities:

• Participated in the Manual Vs Automated testing decision-making process.

• Involved in project planning, coordination and implementation of QA methodology.

• Involved in the entire Software Testing Life Cycle (STLC) of the application.

• Done regression testing to make sure that new functionality is not impacting existing functionality in the

system

• Automated the steps for the Regression testing using Mercury Quick Test Pro (QTP).

• Performed extensive Functional, GUI and Security Testing of the Application.

• Defect tracking through Test Director.

• Involved in cross browser and cross platform testing.

• Extensively involved in performance testing of the application.

• Tested database integrity by running data-driven tests.

• Participated in weekly status meetings.

• Performed back end testing by Querying database by executing SQL queries.

• Involved in the documentation of the whole QA process.

• Interacted with business analysts and developers.

• Assist as needed during unit and integration testing.

• Involved in risk analysis & gap analysis based on the requirements.

• Closely interacted with the customer service representatives to take their opinion of the customers.

• Monitored program performance after implementation

Environment:

ASP.net, VB.net, HTML, DHTML, XML, Windows 2000, SQL Server, TestDirector 8.0, Mercury Quick Test Pro

(QTP), VB Script

Client: Citibank, Vienna, VA Aug 06 – Oct 07

Position: QA Engineer

Project Profile:

Citibank is a diversified financial holding company, and is one of the major financial services company in North

America. Citigroup’s subsidiaries provide financial services including corporate and small business banking as well as

treasury management, personal banking, trust and investment services, item processing and mortgage servicing. My role

at Citibank was primarily performing both automated and manual testing procedures including performing manual

testing on calculations.

Responsibilities:

• Executed Test Cases manually to verify the expected results

• Created, Maintained and executed SQL queries

• Performed Sanity and Smoke testing.

• Conducted Positive and Negative Testing

• Responsible to maintain and monitor Test and Production environments.

• Manual verification of Entrance and Exit criteria.

• Performed security testing manually.

• Developed a Test Plan for testing the application after reviewing requirement specification document besides

writing test cases.

• Developed Stored Procedures and triggers to check the data Integrity using SQL

• Manually performed integration and system testing.

• Performed Data Driven Tests on the application using WinRunner

• Designed and developed test cases based on client requirements.

• Performed Black Box, Smoke, and Sanity Testing.

• Used WinRunner to test GUI and Functionality of the application

• Conducting walk-through, teleconferences, meetings, etc. to resolve various issues.

• Prepared QA Documentation.

• Created and implemented appearance and functionality tests manually.

• Conducted GUI Testing using scripts generated in WinRunner.

• Performed different kind of testing such as Functional, Integration, and Regression testing.

• Involved in the modification of the existing scripts and parameterization of the new as well as existing scripts.

• Performed Configuration testing of the application

• Conducted Data integrity and Data validation test manually.

• Participated in weekly meetings and discussed modification requests with management team.

Environment: Oracle 9i, Windows XP, Apache, WinRunner 7.5, Test Director 7.6

Client: Geico, Fredericksburg, VA May 05 – July 06

Position: QA Tester

Project Profile:

Geico is a reputable private auto insurer and one of the largest direct insurance marketers in North America. As part of

my duties, I was tasked with testing internal online applications that facilitate data entry tasks for field agents. Some of

these applications compute, customer premiums, cash value and benefits. This often entailed significant manual testing

tasks and back-end testing using UNIX shell scripting and SQL statements.

Responsibilities:

• Manually tested calculations

• Performed functionality testing manually

• Developed a Test Plan for testing the application after reviewing requirement specification document.

• Created Requirements Traceability Matrices (RTM) manually.

• Tracked and Reported bugs using Rational ClearQuest

• Involved in writing and implementing test plan and various test cases.

• Discussed with other members of the team the different scenarios to be tested and designed the scenarios that

would match the conditions in production environment

• Designed and developed scenarios based on business requirements.

• Interacting with other teams during walk-troughs, meetings, etc. to resolve various issues.

• Performed verification and validation test manually

• Changed data in the source file using the vi editor in UNIX to force errors while testing

• Performed Back-End testing using UNIX shell scripts.

Environment: Oracle 8i, IIS Server, Windows XP, WinRunner, Rational ClearQuest, Manual testing

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