Customer Service Manager

Jerwayne G. Terry Email: **********@*******.***

*** ********* **. ****** ********: ***-**-****

Phenix City, AL 36869 Mobile: 706-***-****

OBJECTIVE

To secure a promising leadership position that offers opportunity

for growth and continuous professional development.

SKILLS PROFILE

Dedicated, innovative and self-motivated leader and team player.

Strong ability to thrive in both independent and collaborative

work environments.

Exceptional time management skills

Proven record of effective problem resolution skills.

Proficient in the use of various computer programs.

Capable of maintaining professionalism during challenging

situations.

Outstanding success in building and maintaining relationships

with key large-volume, high-profit accounts by delivering

consistent, quality customer service

EMPLOYMENT HISTORY

Service Technician

Buffalo Rock Pepsi, Columbus, GA

2002-Present

Vending Operations - Monitor and perform maintenance on machine

operations according to protocol.

Customer Service - Troubleshoot and resolve consumer actions in a

timely matter when projected.

Industry and Company Compliance - Service high volume

accounts with repetitive consistency and accuracy to produce

longevity.

Regulatory Requisition - Process and analyze strategic data daily

for all requested services.

Restaurant Assistant Manager

1994-2000

Western Sizzlin Steakhouse, Columbus, GA

Property Book Accountability -Maintained property control through

formulating

a proficient spreadsheet using Microsoft Excel programs.

Finance and Accounting- Responsible for the purchase of large

amounts of consumer goods and the accuracy of payment for record

keeping.

Inventory and Stock - A daily performance of issuance and

re-shelving.

Personnel Management - Annotated all time keeping for payroll

purposes and performed quarterly performance evaluation.

EDUCATION

Appliance Technology Diploma

2000-2002

Columbus Technical College, Columbus, GA

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