Manager Project

Location:

7631

Posted:

April 26, 2010

Contact this candidate

Resume:

Jacqueline Wilson

*** ******** **.; Englewood, N.J 07631

Email: ******************@*****.*** C 551-***-****)

SUMMARY OF QUALIFICATIONS

An interpersonal business professional who is able to adapt to a variety

of individuals from diverse backgrounds. Customer driven and focused,

highly organized self-starter with effective customer-service skills that

has demonstrated the ability to manage technical aspects of pre-sales and

sales projects. Able to architect tailor-made customer solutions, build

relationships, communicate solution strategies and product offerings, and

provide technical expertise, support, and training to all levels of

employees and customers.

Possess knowledge and working experience with marketing principles and

business methodologies such as, Lean Six Sigma, Continuous Improvement and

Project Management expertise. Known as the "go to" person for

organizational management, and as a result, consistently seen as a valuable

contributor to the company's bottom line.

AREAS OF EXPERTISE

CUSTOMER RELATIONS MANAGEMENT

. Resourceful, creative problem-solver with proven aptitude to analyze and

translate complex customer requirements and business problems and

design/implement innovative custom solutions.

. Articulate communicator, with exceptional interpersonal skills that

assist in interacting effectively with customers and all levels of

employees; adept at delivering presentations and demos.

. Responsible for a team of 20 employees to assist in increasing Sales,

decreasing service complaints and keeping accounts receivables under

company goals.

MARKETING, SALES AND RETENTION

. Created, implemented, monitored and controlled marketing and retention

initiatives within the circulation department.

. Initiated and conducted 'Stop Buster' training sessions with all customer

care reps which resulted in a 4% increase in savable stops by customer

service representatives.

. Developed an Auto-Pay Campaign aimed at increasing the Auto-Pay

subscriber base which resulted in an increase in the subscriber base by

3% in nine months. Created a Customer Contact Strategy plan which

included the use of mosaic clusters to increase retention of new starts.

This plan helped to increase the paid subscriber base for new starts by

10%.

. Standardized processes in Credit billing, Vending and Sports Marketing

departments which resulted in a more efficient process and increased

productivity.

. Created Retention program and sales presentations to decrease subscriber

churn and raise awareness of NIE and an increase in funds in excess of

$100,000 annually.

PROJECT MANAGEMENT

Project Human Resource Management

. Planned, lead, facilitated and coordinated multiple projects through

utilizing Continuous Improvement, Lean Six Sigma and Project Management

processes which resulted in employees able to identify and pursue

improvement opportunities and standardize their processes.

. Standardized processes for several departments to become more efficient

and customer focused.

. Accomplished a decrease in customer complaints by 5% over previous year,

improved distribution center warehouse operations and a decrease in

carrier turnover through utilizing these business methodologies.

. Assisted in training over 1,000 employees in Continuous Improvement to

contribute to a more productive and efficient workplace.

Jacqueline Wilson

309 Rosemont Pl.; Englewood, N.J 07631

Email: ******************@*****.*** C 551-***-****)

PROJECT MANAGEMENT

Project Cost Management

. Saved time, dollars and improved quality in several initiatives to

accomplish company goals.

. Initiated, Planned, Monitored and controlled several projects which

provided training to over forty managers in Continuous Improvement and

Lean Six Sigma methodology which saved the company over $400,000 in

training costs.

Project Quality Management

. Motivated achiever who exceeded company goals by planning, executing and

closing project plans that successfully contributed to an increase in the

Newspaper in Education program (NIE) in assigned market over a three year

period.

. Implemented a quality assurance program to effectively monitor and

control project's success.

PROFESSIONAL EXPERIENCE