Customer Service High School

A * * * C R E S S O N S H A F T R D • C R E S S O N PA 16 6 3 0 •

( 814 ) 9 3 2 7 2 3 8 • J G R E E N 81 @ V E R I Z O N . N E T

JENNIFER L. GREEN

OBJECTIVE

Seeking a position where my skills can add value as well as improve customer

service. Well developed skills with daily office environment experience.

EXPERIENCE

2008 2009 Verizon Corp Services Altoona, PA

Service Assistant

• Daily use of Microsoft WORD, Excel, and Lotus.

• Ensuring customer requirements are met or exceeded.

• Assisting customers and operators that require assistance.

• Handling customer commendations, criticisms, and claims.

2004 2008 Verizon Corp Services Altoona, PA

Operator

• Trainer to new hires, Conversion Trainer, and Peer Coach.

• Performed all customer relation functions in a professional manner to ensure

all customers required information is provided in a accurate, expedient, and

timely manner.

• Performed keyboard functions while simultaneously interacting with

customers to provide excellent customer service.

2003 2004 Sears Altoona, PA

Sales Associate

• Assisted customers with purchases, returns, and credit applications.

• Interacted with customers to provide the best possible customer service.

• Performed cash register functions, as well as handled money on a daily

basis.

EDUCATION

2005 Present University of Phoenix Phoenix, AZ

Criminal Justice

2000 2001 Potomac State College of WVU Keyser, WV

Pre Law

1995 2000 Penn Cambria High School Cresson, PA

Academics Diploma

• References Available Upon Request•

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