Michael Rumley

*** ********* **., ***. ***

Medina, Ohio 44256

Home: 330-***-****

Cell: 216-***-****

abmk54@r.postjobfree.com

Objective: Advancement of knowledge/skills in the Technology/Service

Industry

Employment: 2006-2010, AIS Commercial Parts & Service, Solon, Ohio

Service/Branch Manager - Cleveland Branch Office - 1 yr

. Scheduled and routed of 4 technicians to cover N.E. Ohio

. Customer Service - resolved complaints and billing

concerns, scheduled service calls

. Major accounts: Eat n' Park, Taco Bell, Longhorn, Olive

Garden, GetGo/ Giant Eagle, Arby's, Steak n' Shake,

McDonalds, Wendy's, Heinen's Food

. Provided quotes for customers

. Shipping/receiving

. Managed technicians hours

. Annual performance reviews of technicians

. Established communications with different Mfg's regarding

tech support/parts/warranties

. Cutting/submitting PO's

. Billing

. Managed inventory

. Basic office duties

. Handled after hour service complaints and scheduled after

hour service calls

. Decreased customer's down time due to making sure

technicians had correct parts, information, manuals,

schematics, etc.

. Insured technicians followed safety procedures and

utilized PPE (safety glasses, lock-out/tag-out, gloves,

back braces)

. Reestablished relations with prior customers that had

been lost.

. Personally increased sales by app. 28k per month by

establishing relations with new customers

. Trained newly hired technicians

Service Technician - 2 yrs

. Diagnosed/repaired commercial kitchen equipment (fryers,

ovens, grills, ranges, proofers,etc)

. Diagnosed/repaired coffee/tea brewers

. Responsible for after hours service calls

. Monitored truck stock inventory

. Highest billing tech out of 41 tech (280k per yr)

2005-2006, HVAC Service Technician, Sears, Brookpark, Ohio

. Diagnosed/repaired home refrigerators

. Diagnosed/repaired HVAC related issues

. Diagnosed/repaired water treatment equipment

. Read electrical blueprints

. Sold protection agreements and add on items

. Type 1 and Type 2 EPA Refrigeration Certifications

2003-2005, Installation, Mack Industries, Valley City, Ohio

. Installed and rebuilt pump stations

. Installed slab and tank waste water treatment plants

. Installed plumbing, electrical, and mechanical systems

according to required plant operations prints and codes

. Installed sub-panels/enclosures and wired components

according to schematics

. Fabricated brackets/covers for all electrical, mechanical

and plumbing

. Refurbished outdated waste water plants

. Read civil blueprints

. Managed crew on a part-time basis when working out of state

. Ensured all materials for job were onsite and accounted for

. Assisted in start-ups for new plants

2001-2003, Assembler, Bird Technologies, Solon, Ohio

. Assembled RF and Digital loads for broadcasting systems

. Assembled sub-components for RF and Digital loads

. Assembled digital meters

. Assembled sub-panels and tested per electrical schematics

. Tested RF and Digital loads to ensure within spec

. Read electrical blueprints

1994-2001, Power Transmission Technologies, Sharon Center, Ohio

Customer Service/Inside Sales -3 yrs

. Resolved customer issues pertaining to breakdowns in the

field

. Placed new orders and selected proper components for

specific needs

. Maintained customer contact information

. Responsible for design/organization of booth for trade

shows

Assembly - 4 yrs

. Assembled Torque limiters, clutches, disc breaks for

cranes, shuttle car brakes, and hydraulic pto's

. Inspected and rebuilt old brakes and clutches from field

. Inspected machined parts using calipers, micrometers, and

finish gauges

. Researched and developed new designs

. Read mechanical, hydraulic, pneumatic, and electrical

blueprints

. Serviced units in the field

. Certified tow motor instructor

. Worked with engineers to develop assembly procedures and

checklist concerning new products and designs.

. Inventory control via cycle counts

. Shipping/Receiving

. Assisted in testing of new products

. Installed motor controls in R&D lab

. Designed, built, and used hydraulic press for rebuilding

units

1989-1993, Shop Foreman, Legend Industries, Medina, Ohio

. Managed 5 departments, 20 direct reports

. Custom fitted hydraulics on cement mixers

. Installed electrical components and wiring for cement mixers

. Installed mixer assemblies onto chassis

. Finished details on mixers

. Read mechanical, hydraulic, and electrical blueprints

Education: 2008 CFESA Electrical Certified

2007 Randell and Garland Technical Certifications

2001-2003, University of Akron, Akron, Ohio

. Electronic Engineering Technologies classes

. Dean's List, National Collegiate of Scholars

. 24 Credits from Degree

1999-2006, Medina County Career Center, Medina, Ohio

. AutoCAD 2000i

. Motor Control Systems

1985-1986, USMC, Millington, Tennessee - Lcpl(E-3)

. Aviation Machinist Mate (2nd in class)

. IMA Jet Mechanics (1st in class)

. F402-F404 Rolls Royce Pegasus Jet Mechanics (1st in class)

. General Corrosion Control (1st in class)

. HazMat Control

1983-1985, Medina County Career Center, Medina, Ohio

. Gas and Diesel Mechanics (1st in class)

1981-1985, Buckeye High School, Medina, Ohio

. General Studies (21st in class)

Skills: Tools

. Hand tools(drills, grinders, reciprocating, concrete, jig

and circular saws)

. Pneumatic tools(reamers, impacts, hammers and presses)

. Mechanical/electrical measuring tools(calipers, micrometers,

depth gages, multi-meters and test lights)

. Hydraulic and drill presses

Software

. Microsoft Office (2000-2010)

. Microsoft Works

. Windows 3.1 to current

. ACT

. AutoCAD

. Micro Station 95

. Electronics Workbench

. Quicken

. Growth Power

. MAS 200

. Tom Tom Work

References: Available upon request

Contact this candidate