Quality Six Sigma

JAMES E. GEISLER

580-***-**** **** Southwest Big Bow Road - Indiahoma, OK 73552

*******@***.***

Process and Efficiency Improvement expert has with over 22 years of

experience designing, deploying, and leading mission-critical projects in

Manufacturing, Service, and Healthcare environments. Implements

efficiencies and cost-savings through Lean Techniques, and variation

reduction and problem solving using Six Sigma DMAIC and DFSS. Proven leader

in developing and deploying ISO-based Management Systems compliance with

FAA and FDA regulations. Certified as a Senior Baldrige Examiner. Expert

Culture change agent, positively impacting employees and whole

organizations. Employs leadership, communication, management skills, and

expertise in:

Culture & Leadership Strategic & Tactical Planning Knowledge

Transfer

Exceeding Target Improvements

KEY ACCOMPLISHMENTS

Manufacturing: ADVANCED COMPOSITE STRUCTURES, New Mexico

Modeled and led an organization-wide culture change by delivering Lean and

Six Sigma processes (DMAIC, DFSS) that achieved quality improvements and

cost savings throughout the Manufacturing processes and transactional

aspects of human resource, customer service, and purchasing departments.

Developed and implemented all levels of FAA-approved quality documentation;

supervised DMIR and worked with DAR; administered Part 21, subparts K and O

in manufacturing operations.

Results:

. Improved product cost, quality, and delivery by 45% within the first six

months.

. Cut cycle times by 27%, elevating customer satisfaction by 80%, and

lowering defect rates by 39%.

Healthcare: UNIVERSITY OF IOWA HOSPITALS & MERCY MEDICAL HOSPITAL, Iowa

Improved workflows in the Emergency Departments of hospitals complying with

Baldrige Criteria for Healthcare; and contributed to the hospitals'

Performance Excellence Baldrige Quality Award applications. Taught Lean

concepts and tools including 5S, process value stream mapping, process

analysis, KanBan, and Kaizen. Gave instruction in basic problem solving

techniques such as PDCA, brainstorming, 5Whys, Cause and Effect Analysis.

Guided teams in the application of Yellow and Green Belt levels of Six

Sigma improvement techniques (DMAIC and DFSS/DMADV).

Results:

. Decreased overall patient cycle times by an average of 66%.

. Reduced number of patients LWOS (Left Without Being Seen) by an average

of 73%.

PROFESSIONAL EXPERIENCE

Senior Quality Director - (Department of Defense Secret security clearance

required.)

EAGLE SYSTEMS & SERVICES, Lawton, Oklahoma 2009 - Present

. Developed Quality responses for corporate proposals and government

RFPs, RFTOs, and directed projects at 7 major military bases.

. Led ISO 9001:2008 certification effort and Customer Satisfaction

initiative.

Lean, Six Sigma, BPI, and Quality Expert

INDEPENDENT QUALITY CONSULTANT, Rio Rancho, New Mexico 2007 - 2009

. Taught and implemented Lean/Sigma culture, responding to JCAHO

standards for labs and clinics.

. Deployed ISO /ISO-based management systems: ISO9001, ISO14001, AS9100,

ISO13485, TS16949, QSIT, ISO13485 inspections and FDA rules including

21CFR Part 210-211 and 710-740.

JAMES E. GEISLER PAGE TWO

PROFESSIONAL EXPERIENCE

(Continued)

Director of Quality/Plant Manager

ADVANCED COMPOSITE STRUCTURES, Rio Rancho, New Mexico 2007 - 2008

. Established a quality system for an FAA-regulated manufacturer of Class

2 products and turned around a stressed quality and production process;

achieved desired operational outcomes.

Senior Quality Manager

BRUNSWICK BOAT GROUP, Roseburg, Oregon 2005 - 2007

. Completed three Lean/Six Sigma Black Belt (LSSBB) projects as the

facility's LSSBB specialist within two years, which saved the company

approximately $780,000.

Senior TQM Manager

SOLO CUP COMPANY, Belen, New Mexico 2002 - 2005

. Increased key customers' satisfaction by 45% and reduced Cost of Poor

Quality (COPQ) by 25% in one year. Achieved personal Six Sigma Black

Belt project savings of approximately $300,000.

Senior Quality Leader

CENTRO, INC., North Liberty, Iowa 1999 - 2002

. Improved quality, manufacturing, and communication processes, which

achieved a 50% increase in first-time process yield.

. Created structures for problem solving and corrective actions,

reducing rework by 22%

Quality Consultant

NEW WORLDS CONSULTING, Sheridan, Wyoming; Mechanicsville, Iowa 1999 -

2002

. Developed major performance improvements through consulting services

to Healthcare customers while using appropriate quality tools and

techniques.

. Provided expertise and training on quality and environmental

management systems, quality tools, problem solving, environmental risk

analysis, and ISO 9000/14000 implementation.

TRAINING

ISO Auditor: ISO 9001, ISO 14001, ISO 13485, TS16949, AS9100

ASQ Certified Quality Auditor

ASQ Certified Manager of Quality/Organizational Excellence

Certified in cGMP-Pharmaceuticals FDA regulatory compliance

Senior Baldrige Examiner, State of Iowa, State of Wyoming

Lean Six Sigma Black Belt-Internal Certification, Brunswick Boat Group

ASQ Certified Six Sigma Black Belt

EDUCATION

Master of Science, Quality Management

KENNEDY WESTERN UNIVERSITY, Thousand Oaks, California

Bachelor of Science, Electronic Engineering

ARIZONA STATE UNIVERSITY, Tempe, Arizona

AFFILIATIONS

Senior Member, AMERICAN SOCIETY FOR QUALITY

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