Customer Service Sales

Heather D. Wyrick

**** **** *****,

Alma, AR ****1

Email: *********@*****.***

Home Phone 479-***-****

OBJECTIVE: To utilize my knowledge of marketing, accounting, administrative

and sales experience to secure a position with stability and long term

career possibilities.

QUALIFICATIONS

Self-motivated problem solver with proven leadership and collaborative

abilities. Enthusiastic and able to achieve rapport with prospects

easily. Business Competencies: Customer Service; Market Research;

Marketing Communications Management Competencies: Counseling,

Listening, Goal Setting, Time Management, Team Leadership

EDUCATION

BA in Marketing, 2005, University of Arkansas, Fayetteville, AR

PROFESSIONAL EXPERIENCE

Exec Admin Assistant/Licensing Coordinator, MMSFG - MassMutual

August 2008-Present

. Resolved and coordinated day-to-day administrative and operational

matters for GM and agency

. Coordinated and executed agenda and event planning

. Managed domestic and international travel arrangements and

accommodations

. Help create recruiting and training materials for prospects and

current agents

. Responsible for getting agents licensed and contracted

. Assist GM and SM's in the selecting and recruiting process

Store Manager, Victoria's Secret, September 2006-July 2008

. Responsible for maintaining effective control of productivity

standards, labor costs, and gross profit opportunities

. Accountable for maintaining effective customer service

. Recruit, hire and staff sales associates

. Execute floor sets to visual standards and a timely manner

Area Sales Manager, Dillards June 2004-August 2006

. Supervise, manage and train sales staff

. Format sales plan for large volume areas

. Maintain visual merchandising standards

. Research trends and customer satisfaction with products

Office Manager, Silverbridge Truck & Auto Plaza, LLC, Dec 1997- April

2004

. Received cash and check payments, maintained ledger and computer

record of bank deposits

. Prepare correspondences, document invoices, including materials for

payments and receipts

. Posted billing and ran various invoices

. Balanced all cash, check, and credit transactions on a daily basis

. Answered phones, greeted and assisted customers, and handled general

administrative duties, such as filing, faxing, copying and mailing

Bank Teller, Commercial Bank, Jan 1997- Dec 1997

. Wrote and entered deposits for commercial and individual accounts

. Balanced Cash drawers and safe

. Cross-sell financial products

REFERENCES

Name, phone number, and email upon request.

Contact this candidate