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Customer Service Manager

Baltimore, Maryland, 21218, United States
May 26, 2010

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Tiffany Fickling

** * **** ****** **

Baltimore, Maryland 21218



I would like to work in a professional field doing anything from customer service

to night audit to receptionist and office assistant work. I enjoy helping people, working in

a professional setting and expanding my knowledge in this field. I want to work for a

company where there is potential for growth. I want to be able to improve on all that

knowledge that I’ve acquired so far. My goal is to one day become a general manager

of a hotel or assistant general manager.


I experience working with Microsoft Word and Microsoft Excel and little knowledge

using power point. I’ve had customer service work for over ten years. I am very

comfortable dealing with the public. I work well in stressful situations.


Western High School 9/1997- 6/1999

Southwestern High School 9/1999- 6/2001 Diploma received

B.T.I Biotechnical Institute of Maryland 2006 Certificate received

Baltimore City Community College 2009- currently enrolled

work Experience

Marriott International- Night Auditor June-2008- May 2010

My duties at the Marriott included handling check ins and check outs. I also

balanced shift closings. I had to deal with various guests issues. I handled phone

calls as well as gave out directions to our guests. I ran many shift reports and

balanced out the totals for the day. I had to post Av and Banquet checks as well as

Concierge expenses. I followed the hotels check lists. My job included running

arrival reports. I had to assist guests in finding other hotel accommodations when

the hotel was sold out. I handled cash as well and printed out guests receipts. My

job included printing folios and distributing them. I had to work with the PMS system

as well as GCS. I handled all the gift shop, restaurant and bar receipts.

Alliance Security- Security Officer June 2007- June 2008

During my employment with Alliance Security I worked at The Charming

Shoppes. My job included monitoring the warehouse employees on camera. I had to

perform numerous rounds throughout my shift inside and outside of the hotel. I also

became a lieutenant and supervised over the other officers that were working my

shift. I also kept a log where I wrote down everything that happened during my shift.

I handed out employee time cards.

Allied Barton - Security Officer February 2007- May 2007

I work all three shifts at Johns Hopkins Homewood Campus for Allied Barton. There I

sat in a booth and monitored the people entering and exiting the dorms. I also checked

the identification of all guests that did not belong to the school. I made daily log reports

and reported any suspicious behavior to my superiors and relief’s.

Admiral Security- Security Officer February 2006- February 2007

My assigned post for Admiral Security was working at the Department Of Social

Services. There I worked with a body scanner and a hand scanner as well a pat downs.

I had to check everyone’s bag that entered the building with the exception of

employees. If the clients had any weapons I had to make them dispose of them outside

I had to handle loud guests who weren’t complying with the Departments rules.


Available Upon Request

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