Quality Training

Leticia Holland

*** ****'S CT

Cedar Grove WI 53013

414-***-**** ( ********@*****.***

SUMMARY

Bilingual Spanish Mentor who brings a unique ability by helping people

identify what they are good at. Highly effective at motivating people and

closing the gap that separates human beings from one another. Expertise in

the areas of leadership, training, quality, cost reduction, control and

safety. Strongly believes in treating others with respect, exceptional

relationship building skills.

SELECTED ACCOMPLISHMENTS

Quality and Cost Reduction

. Set up process to resolve quality problems with over 3 million circuit

boards by participating in Lean/Process improvement event. Received

award in recognition of participation in the event.

. Created new product production line and supporting areas as part of

team during Lean Kaizen event.

. Reduced engineering labor and re-documentation time 92% by translating

an electronic unit test procedure from Spanish to English.

. Reduced non-conforming materials by 95% (goal was 80%) and saved

$158,000 by volunteering to test and where appropriate reintroduce

materials into production.

Leadership and Training

. Improved motivation and morale of associates by leading Employee

Development Team that designed and delivered "Motivation at Work"

Workshop for employees and managers.

. Improved technical and general business skills of associates by

participating on Employee Development Team that identified specific

skills and internal resources to teach those skills.

. Increased associates knowledge of opportunities for further education

and ways to improve personal health by organizing college fairs and

men and women's health events. Was awarded Certificate of

Participation by management.

. Increased personal job flexibility as well as ability to train other

associates by volunteering to learn new skills in different areas

throughout the shop.

Leticia Holland Page 2

AUDIT AND CONTROL

. Ensured organization's compliance with established quality guidelines

and developed metrics to track improvement as member of the weekly

internal audit team.

Safety

. Improved associates ability to respond appropriately in emergency

situations as member of safety team which practiced evacuation drills.

PROFESSIONAL EXPERIENCE

GE HEALTHCARE, Milwaukee WI 1996-2010

International manufacturer of medical equipment.

Associate Professional

Set up, programmed, and operated Surface Mount Technology Machines. Read

engineering drawings and charts. Monitored and maintaining detailed quality

reports of PCBs and hybrids. Maintained accurate production records and

handle a variety of paper work.

MTI INTERNATIONAL, Menomonee Fall, WI 1994-1996

Manufacturer of printed circuit boards.

Machine Operator

Set up, programmed, and operated Surface Mount Technology Machines.

EDUCATION

University of the Federal District, Mexico City, Three year degree in

education, child development and psychology.

Milwaukee Area Technical college. Milwaukee WI

Approximately 20 credit hours in English, Sociology, Human Psychology and

additional subjects.

CERTIFICATION/TRAINING

Solder Certification-Levels 1, 2, and 3

Inspection Level 3

Professional Development Training Program: Smart Team Training

Contact this candidate