Manager Project
Resume:
LEWIS C. SMITH
Hot Springs Village AR 71909
abmjuu@r.postjobfree.com
SUMMARY
Lean Six Sigma Certified results-driven professional with multi-faceted
experience. Excellent track record of accomplishments in the managerial
and project management fields. Excellent team building skills with success
in establishing productive employee/client relationships. Skills include
clear communication, problem-solving, process documentation and
optimization. Computer skills include Microsoft Office Suite (Word, Excel,
and Power Point); able to quickly learn and utilize new software and
hardware.
PROFESSIONAL EXPERIENCE
XEROX - Leesburg, VA
1997 - 2009
Xerox's Learning & Development group serving Xerox's North America
Operations
Manager Learning & Development 2006 - 2009
. One of three Managers responsible for Xerox's US based field trainers
and their associated learning centers. Managed Central & Midwest
United States field training comprised of 10 learning centers, 16
instructors (12 technical and 6 non-technical). Consulted with all
levels of management to understand training requirements & implement
training programs. Ensured training centers and all associated
instructors were utilized efficiently. Developed all analytical and
training center/employee inspection spreadsheets used by Learning &
Development managers.
XEROX - Houston, TX
Xerox's North America Texas Operations servicing major accounts throughout
Texas.
Staffing & Development Manager 2004 - 2006
. Managed 4 instructors - 2 technical and 2 non-technical manning 2
learning centers. Primary contact with temporary staffing agencies
servicing Texas operations. Sourced for full time and temporary
manpower; worked with various managers throughout the operations to
understand manpower requirements. Developed employee succession plan
and associated training programs. Reduced training center work load by
developing processes that made individual managers responsible for
training activities within their operations.
XEROX LEAN SIX SIGMA ORGANIZATION - Rochester, New York
Xerox organization responsible for implementing Lean Six Sigma training and
deployment within Xerox Corporation
Lean Six Sigma Project Manager 2002 - 2006
. Headed 3 major nationwide projects generating over $2 million in
economic profit. Earned Lean Six Sigma Certification. Mentored
employees, including the VP for Texas Operations', for Greenbelt
Certification. Conducted site reviews for VP of Texas Operations
addressing various contractual issues within accounts.
XEROX - Houston, TX
Xerox's North America Texas Operations servicing major accounts throughout
Texas.
Senior Account Manager 1997 - 2002
. Managed 2 major accounts, both with high volume print, shipping, mail
and bindery operations. Worked with major accounts to optimize work
processes. Researched and recommended major equipment purchases,
worked with customers to support their budgeting processes. Managed a
staff of 48 employees covering a 24/7 operation.
Lewis C. Smith
Page 2
CHEVRON CORPORATION & VARIOUS OPERATING COMPANIES
1971 - 1997
Quality Coordinator/Quality Trainer 1995 - 1997
. Conducted training and managed 5 quality instructors. Credited with
meeting all aggressive training goals set forth by Chevron USA Finance
(all training came in prior to critical deadlines and within budget).
Various management and research positions for Chevron Corporation /Chevron
Research 1971 - 1995
Major Contributions:
. Negotiated and implemented domestic and foreign air carrier contracts
for Chevron Corporation
. Championed US mail operations; included 117 employees in CA & TX with
annual operating budget of $10 million, postage budget of $30 million
and capital budget of $3 million
. Designed major mail, shipping and computer repair facility for
Chevron's San Ramon campus; included site design, equipment placement
& optimization of copier/printers
. Largest staff managed - 4 exempt (3 supervisors and 1 analyst); 80 non-
exempt employees
EDUCATION / TRAINING
Master of Arts
Organizational Management, University of Phoenix - Concord, CA
Bachelor of Arts
Business Management, St. Mary's College - Moraga, CA
Certificate of Achievement
Management Supervision, Diablo Valley College - Pleasant Hill, CA
Certified Lean Six Sigma Blackbelt - Xerox Corporation - Rochester, NY
Certified Mail Distribution Systems Manager - MSMA
Numerous Management and Technical courses taken while employed by both
Chevron and Xerox.
ADDITIONAL RELEVANT INFORMATION
. Vice-President of Mail Systems Management Association (MSMA), San
Francisco Chapter
. Co-president of Diablo Valley Postal Customer Council
. Held various officer positions within San Francisco and Diablo Valley
PCC
. Postmaster General's "Partnership For Progress" Award, presented by
former US Postmaster General Anthony Frank in recognition of
outstanding leadership and dedicated support
. Speaker at numerous industry functions: National Postal Forums, Mail
Systems Management Associations, Pitney Bowes Production Mail Industry
Leader's, International Publishing Management Association, Postal
Customer Councils, etc.
. Regional Vice-President, International Publishing Management
Association - Region 2, included California/Arizona/Nevada/Hawaii
. Master's thesis "Outsourcing: Would It Benefit Your Organization's
Mail Center" published by IPMA
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