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Customer Service Manager

Location:
Toledo, OH, 43615
Posted:
June 23, 2010

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Resume:

MICHAEL A. ROBERTSON

**** ****** 419-***-**** Toledo, Ohio 43615

WORK EXPERIENCE

Toledo Molding and Die - July 2009 to Present

Shipping Receiving Maintenance Coordinator

. Responsible for all movement of product coming and going for Test

Lab.

. Responsible for all ordering of supplies to process test

. Maintenance for entire building

. Maintain MSDS files electronically

. Spreadsheet for incoming and outgoing materials

MacLean Flowform - February 2007 to June 2009

Quality Supervisor

. Manager of 8 employees

. Responsible for all in house quality of automotive and aircraft

parts.

. Day to day decision making on SPC data

. Disposition of quarantined parts

. Maintain and update production statistics using Excel spreadsheets.

. Member of FMEA team

. Interpretation and implementation of Control Plans

. Preparation of PPAP documentation, Capability studies, dimensional

results and Gage R&R's

MacLean Flowform - October 2005 - September 2006

Third Shift Production Supervisor

. Manager of 15 employees

. Dispute Resolution

. Responsible for the production requirements for third shift

. Safety

. Training

MacLean Flowform. - July 1997 - October 2005

Press Operator

. Operate presses of various sizes between 32 and 1000 Tons

. Certified in Lockout Tagout

. Certified Train the Trainer for forklift operation

. Automated Press operation

Clean Air Systems, Inc. - August 1993 - March 1997

Customer Service Representative

. Responsible for customer service for established commercial and

residential accounts

. Sales for commercial air cleaners, filters and duct cleaning.

Other Experience & Achievements:

Trained as TS 16949 Internal Auditor

Kurt SPC Maintenance and set up

SPC Software training

President - Toledo Cherokee Junior A Hockey Club

EDUCATION

Stautzenberger College

Attended Stautzenberger College

Major - Business

Fall 1987 - Summer 1988

High School Graduate

Reference:

Christine Reneger, Controller

Taylor Cadillac - 419-***-****

Charles Lemay, Agent

AllState Insurance - 419-***-****

Todd Omey, Teacher

Swanton School District - 419-***-****



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