Customer Service Sales

CINDY A. COMBS abmjtf@r.postjobfree.com

***** ***** **** *** *******, Texas 78247 Cell 210-***-****

EXECUTIVE SUMMARY

Dynamic, resourceful, and effective Top Sales Achiever and Sales Team

Leader with a solid record of achievements and a broad range of proven

skills that include:

. New Business Development ( Relationship Building

. Effective Negotiations ( Team Development

. Competitive Analysis ( Strategic Planning

. Solutions Selling ( Professional Presentations

Principal personal strengths include integrity, a high energy level,

and a commitment to achieving established goals. A team leader who is

effective in driving new business growth and creating the environment

that encourages team members to perform at their best.

CAREER ACCOMPLISHMENTS

KONICA MINOLTA, San Antonio, Texas 7/08 - 9/09

Named Account Executive - Recruited by the company and charged with

developing new business in an assigned territory.

. Aggressively marketed company state-of-the-art digital print

management hardware and software to medium and large businesses.

. Evaluated existing client operations and designed new systems that

would improve data management and reduce cost of business

operations.

THE MARLIN COMPANY, San Antonio, Texas 10/00 - 5/03 & 9/05 - 6/08

Regional Manager - Established and maintained an excellent record of

performance for this marketplace leader in employee communications.

Effectively developed new business and managed existing clients in a

territory that included South Texas.

. Conducted audits of client business operations and developed

proposals for inhouse communications and training that would

improve employee productivity and morale.

- Made formal presentations to senior management and executive

decision makers and negotiated contracts.

. Worked closely with client management staff to design and implement

communication programs to meet specific needs that included safety,

customer service, productivity, and training.

. Successfully captured several lost accounts through problem solving

and solutions selling.

. Developed new business through cold calling and relationship

building that generated repeat and referral business.

. Met established goals for revenue generation through repeat and new

business development.

CANON BUSINESS SOLUTIONS, San Antonio, Texas 5/03 - 9/05

Account Representative - Aggressively marketed company digital equipment to

businesses in the assigned San Antonio area. Worked with existing accounts

and . . .

. Generated new business through relationship building that created

repeat and referral business.

. Analyzed existing account operations and recommended implementation

of new technology that increased efficiency of operations and

reduced operational costs and equipment reliability.

. Provided technical support and training of end users to ensure a

high level of customer satisfaction.

. Consistently exceeded established monthly revenue goals for new

equipment sales, leasing, and service contracts.

CINDY A. COMBS . . . Page 2

COMPUSA, San Antonio, Texas 4/00 - 10/00

Education Center Specialist - Consistently exceeded established goals for

the sales of software training to corporate accounts in the store's

Education Center.

. Called on business accounts to identify training needs and

developed training programs to meet client needs.

. Formally recognized for superior performance by winning recognition

for Top Sales and the Whatever It Takes awards.

HAAS PUBLISHING, San Antonio, Texas 7/98 - 4/00

Account Executive - Marketed advertising for the company's print and

Internet Apartment Guide.

. Developed and implemented an innovative marketing program that

successfully drove new business and established contracts with

major accounts that included one of the city's largest property

management companies.

. Received Top Sales of the Year award - a Rolex watch.

. Continuously worked with customers to evaluate advertising

performance and initiate revisions in advertising copy, size, or

placement to ensure a high level of customer satisfaction.

IKON OFFICE SOLUTIONS, San Antonio, Texas 3/95 - 7/98

Government Sales Specialist - Developed several new government accounts

through innovative and effective marketing. Successfully . . .

. Managed several multi-million copy contracts at four military

installations and four community colleges.

. Negotiated contracts with federal, state, and city agencies.

. Formal recognition includes:

- President's Club, 1998

- Canon's Golden Eagle Award for top sales

- Numerous Government Representative of the Month awards

EARLIER EXPERIENCE

Established an excellent record of performance with IBM CORPORATION with

progressive advancement to positions of increased challenges and

responsibilities that included:

. Advisory Customer Support Representative

. Senior Customer Service Representative

. Administrative Assistant

EDUCATION

Pursued a Bachelor's degree in Computer Science and completed approximately

60 semester hours of undergraduate courses through Southern Ohio College,

Cincinnati, Ohio.

Professional Development:

. Management Training, IBM Corporation

. SPIN Product Training, Canon Corporation

. Business Management, Cincinnati Technical College

ADDITIONAL INFORMATION

. Comprehensive computer skills include Microsoft Office (Word,

Excel, and PowerPoint), E-mail, and Internet research.

. A seasoned business traveler.

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