Project Manager Customer Service
Resume:
Dr. Gill D. Park
Encinitas, CA 92024
E-mail: abmjp9@r.postjobfree.com
SUMMARY Seasoned Executive Management Consultant and former New York City
Commissioner. Possesses exceptional talent for project management, executive team
building, client handling, and counseling, coaching, motivating for organizational change.
Expert Lean manufacturing and Lean Office practitioner and trainer.
Experienced Lean expert in manufacturing and office Kaizen. Established cell work
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groups with metrics, primary visual displays, daily start up meetings and established
lean ownership at the cell, department and facility levels. Facilitated over 30 Kaizen
events realizing over $10 million in top and bottom line improvements.
Created and delivered a comprehensive Lean Change Manager program that included
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Leadership Skills Training, Change Management Principles, Lean Training and Tools,
Implementation Skills, Continuous Improvement/Kaizen Event Facilitation and
Management.
Provided organizational development and change management services utilizing lean
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manufacturing, Kaizen, Kanban/JIT, SMED, error-proofing, continuous process
improvement and total predictive maintenance techniques.
Compressed cycle times, balanced manufacturing capacity, improved throughput,
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fulfillment rates, on time delivery, customer service, quality and revenue generation.
Reduced costs and inventories, re-organized and flattened organizations, improved
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corporate wide communications, lowered employee turnover, reduced scrap,
improved machine up-time, and improved overall operating effectiveness.
Coached and counseled over 50 top executives from many Fortune 100 companies in
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several lines of business.
Led over 50 corporate wide improvement programs from the analysis/opportunity
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identification and program design stages through successful implementation using a
participative re-engineering approach.
Managed 3 to 5 Projects simultaneously, directing 10 to 40 professionals.
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Worked in the automotive assembly, aerospace and defense; oil and gas, brewery
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operations, trailer manufacturing, airline, food services, steel mills, computer
manufacturing, plastic injection molding, lead recycling/smelting, high
technology/high volume manufacturing, publishing, insurance, mining, latex, gas and
electric utility transmission, food processing, drill bit manufacturing, and aluminum
industries, besides significant government service.
Helped install Information Systems such as QAD, J. D. Edwards, JIT, SAP, and was
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the project director for the installation of the Welfare Management System in NYC.
PROFESSIONAL HISTORY
Return on Efficiency, Partner and Practice Leader, Lean, June 2009 to present.
Project manager and lead executive trainer. Clients: City of New York Transit;
New York/New Jersey Port Authority; South East Pennsylvania Transit Authority
Kaufman Global, Vice President, Lean Leadership and Organizational
Development, 2006 to May, 2009.
Project manager, lean manufacturing and lean office trainer, and lean leadership
specialist. Clients: Gerdau Ameristeel; Graham Packaging; Sara Lee;
Schlumberger Oil Services; State of Oregon, Human Services Division
New Millennium Group, Principal and Executive VP, December, 1999 to
2005
Responsible for managing the operations group and developing more business
from existing clients. Additional responsibilities to coach senior executives in
leadership skills.
Clients: Anadarko Petroleum; Devon Energy; Williams Energy Services; Phillips
66; Lyondell-Citgo; ExxonMobil Pipeline; Coors Brewery; Cooper Energy
Services; Inamed; Johns Manville; Vallen Safety Supply Corporation
Kaufman Consulting Group, Director, 1998 to 1999
Clients: Lockheed Martin Missiles and Space; General Dynamics Information
Systems, Space and Surveillance Division; Meritor Automotive; Crown Oil
Corporation
Institute of Management Resources, Regional Vice President, 1994 to 1998
Clients: Amway; Compaq Computer Corporation; Chrysler; Con Agra;
Earthgrains; First Alert; International; Thompson Publishing; McCulloch; Merrill
Corporation; Nestle; Rubbermaid; Smith International; United Airlines
Universal Management Concepts, Director of Operations, 1990 to 1994
Clients: Alcoa; Anacomp; Consolidated Natural Gas Transmission; Consumers
Power Energy Company; Pacific Dunlop (GNB Battery Technologies, Ansell
Inc.); Trailmobile
City of New York, New York, 1981 – 1990
Assistant Deputy Commissioner: Management and Systems, 1987 - 1990
Managed the Welfare (HRA) Dept. with 8,500 people, 40 welfare centers,
servicing 1.2MM clients, dispersing $3BB of benefits, while continuing to be
responsible for the Welfare Management System.
Director of Computer Systems Services, 1984 -1987
Managed the installation of the Welfare Management System. This system is
currently the largest of its kind in the nation. The new system consolidated three
separate large databases and systems into one online, relational, interactive and
user-friendly system. Led the installation project by directing a staff of over 300
systems analysts, designers, testers and trainers. The system supported over 100
offices, 1.2 million clients, and 8,500 users and took 18 months to install.
EDUCATION
Graduate Faculty - New School University, New York City
Ph.D., Motivational Psychology (Dissertation on Work Motivation)
MA, Personality/Developmental Psychology
University of Maryland, College Park, MD
BS, Psychology and Mathematics
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