Manager Customer Service
Resume:
JACK M. WILSON, C.P.I.M, C.P.S.M
FARMINGTON, NY 14425
************@*****.***
PROFESSIONAL PROFILE
A highly motivated professional with 15+ years comprehensive managerial
experience in Supply Chain Management, including management of MRP/ERP
programs. Practice lean principles to strengthen and promote
organizational growth through a consistent and innovative approach to
problem solving. A committed team leader, able to build rapport at all
levels of management. Board member, National Association of Purchasing
Management, Rochester. Counselor for SCORE, Rochester, NY Chapter.
SKILL SETS
Program Management, Contract Management and Review, Production Planning,
Purchasing, Warehousing, International Sourcing, Customer Service,
Inventory and Vendor Management. Experienced with Government Contracts and
ITARS regulations. Strong background in the Electronics and Plastics
Industries. Currently working toward Lean Six Sigma Certification
SIGNIFICANT ACCOMPLISHMENTS
. Reduced inventory by $1.5 million (36%) while increasing turns from
1.6 to 2.6
. $175,000 per annum savings in inbound transportation costs by cross
loading containers at the dock
. Product damage reduced 50% while increasing warehouse space
utilization 33% by replacing fork trucks with clamp trucks
. 82% to 95% improvement in vendor on-time deliveries through MRP Share
program
PROFESSIONAL HISTORY
W.A. KRAPF, INC.
2008-2008
A $15MM manufacturer of visual information systems for industry, military,
and office environments.
Materials Manager
Motivated to join firm based on opportunity to establish Supply Chain
Organization from scratch. Position eliminated in a 15% reduction in their
workforce after dramatic fall in revenue. Supervised two buyers and one
warehouse manager. Responsibilities included inventory reduction, vendor
selection and on time delivery of inbound production materials. Company's
revenue's were adversely impacted by collapse of the market within six
weeks of hire and position was eliminated.
. In response to vendor quality issues, bloated inventories, and slipping
delivery times, wrote the company's first-ever vendor quality and
certification program
. Proactively consulted with one of the largest vendors, bringing them into
the facility to review our usage of their raw materials. Identified
approximately $50,000 of cost savings opportunities as a result
PULSAFEEDER CORP.
2006-2008
Pulsafeeder manufactures a wide range of pumps and control systems for
fluid metering, transfer, and control applications.
Senior Buyer
Recruited to this firm by a former co-worker to assist in stabilizing their
purchasing organization. Purchased various commodities, (castings, molded
plastic, gears, machined parts and electronics) to ensure timely arrival to
meet the production schedule. Materials were purchased and inventoried
through a variety of different structures, Vendor Managed Inventory,
Consignment, and Kanban. Dashboard metrics included, on-time deliveries,
PPV, and vendor quality.
. Exceeded inventory reduction goal by 150% during first 9 months of 2008,
while improving customer on time deliveries
TERPHANE, INC.
2004-2006
Terphane is a manufacturer of polyester film for the flexible food market
with facilities in both the United States and Brazil.
Purchasing Manager
Joined organization as a strategic result of decision to return to a
manufacturing. Managed purchasing, traffic, and inventory control.
Monitored the import and export of 90 containers per month from Brazil to
the Bloomfield facility. Coordinated closely with shipping lines and road
carriers to maintain appropriate inventory levels and timely deliveries.
. Established a recycling program for returning packaging materials from
customers to the facility, estimated savings of $60,000 for 2006
(approximately 15% reduction in costs)
. Organized a buyer's consortium to increase buying power for commodity
purchases
HENRIETTA BUILDING SUPPLIES
2002-2004
HBS is Western New York's largest wholesale/retail building supply company.
Locations in Rochester, Buffalo, and Erie, PA.
Purchasing Manager
Transitioned to this firm after Transmation was sold and my division was
eliminated. Responsible for purchasing and inventory management for three
separate locations. Material purchases included drywall, insulation,
ceiling tile, structural steel and various building materials. Maintain
contracts, monitor vendor performance, quality and on-time deliveries, to
meet customer demands. Monitor days of supply on inventory to ensure
product availability with minimum investment.
. Initiated cycle count program to monitor inventory accuracy and identify
problem areas
TRANSMATION PRODUCTS GROUP
1998-2002
Transmation was a $16MM designer and manufacturer of electronic test and
calibration equipment. The company was bought by Fluke Instruments and
relocated to Washington State in 2002.
Purchasing Manager
Supervised two senior buyers with an annual budget of $3,000,000.
Established both direct and indirect overseas supply channels for raw
materials.
. Implemented a new initiative, bringing key suppliers to the table with
manufacturing engineers early in the design process. Implemented
alternate sourcing strategy realizing a $75k saving
CLEARPLASS CONTAINERS
1997-1998
Designer and manufacturer of custom plastic containers for cosmetic and
pharmaceutical companies. Sylvan Containers bought out the company in
1998.
Materials Manager
Supervised 15 direct reports encompassing purchasing, inventory control,
shipping and receiving, and finished goods.
. Improved warehouse throughput 25% by reorganizing both raw materials and
finished goods. Implemented numerical locator system to reduce search
time for products
IEC ELECTRONICS
1993-1996
IEC is a contract manufacturer which designs and builds printed circuit
boards for the electronics industry.
Program Manager
Established priorities and created team environment to accomplish
introduction, production and on-time shipments of printed circuit boards
for several of IEC's largest customers. Monitored budgeting process from
initial assembly pricing through purchasing of raw components to accounts
receivable.
. Led a Project Design Team that successfully completed ISO 9001
certification for the organization
EARLY-CAREER HISTORY
MOBIL CHEMICAL COMPANY
Manufacturer of polystyrene foam containers for institutional,
educational, and consumer markets.
Production Planning Supervisor
Various positions within company with increasing responsibility in
inventory management culminating as the Production Planning Supervisor.
UNITED STATES ARMY, TRANSPORTATION OFFICER
Various positions culminating as the Transportation Motor officer for 7th
Corp, Stuttgart, FRG
EDUCATION
M.S., Business Administration, Boston University
B.S. Industrial Education, Middle Tennessee State University
U.S. Army, Command and General Staff College, Graduate and Instructor
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