Manager Customer Service

S T. A U G U S T I N E, F L . * * * * *

904-***-****

C R Y S T A L E VA N S

OBJECTIVE

Food service manager

SUMMARY OF QUALIFICATIONS

I AM…….

-I am focused on quality and accountable for results

-I have proven ability to build talented and successful teams

-I am customer focused and strong in building customer loyalty

-I am able to analyze financial statements and have strong cash management skills.

CERTIFICATES

Advanced Restaurant Operations, ServSafe Food Manager, Leading Our Brand (formerly Eyes of the Operator)

WORK OF EXPERIENCE

October 2001 - May 2006 Papa John's Fayetteville, N.C.

General Manager

Managed day-to-day functions of restaurant to ensure that high quality products and service are

delivered to customers. Met sales and financial goals. Accountable for recruiting, developing and retaining great team

members. Increased restaurant’s sales and market share.

June 2006 - June 2008 IHOP-FMS Management Systems Miami, FL

Assistant General Manager

I maintained labor, inventory, sales and customer service by following company guidelines and making sharp

decisions. I helped build sales by working with my team and by utilizing my marketing training. I was accountable for

customer satisfaction and building community rapport. Increasing profitability and maintaining costs. Adhered to SOP

at all times. Employee training and retention.

June 2008 - Present Coral Landing Assisted Living Facility St. Augustine, Fl

Dietary/Kitchen Director

Accountable for all operations of dietary department. Ordering, food safety, menu, nutritional content of meals served,

cooking, and serving. Responsible for budget which includes inventory, labor, and maintenance. Employee

development and training. Cash handling.

EDUCATION

Palatka High School

Diploma

Fayetteville State University

Completed 2 years / Business Administration-Communication

REFERENCES

Nathaniel Brown, Area Director @ Papa John’s 910-***-****

Deon Winchester, Accountant @ University of Florida 352-***-**** ext.287

Victoria Pellicer, Activities Director@ Coral Landing Assisted Living Facility 904-***-****

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