Customer Service Manager

SKILLS & ABILITIES

< Energetic, hard-working and dependable

< Effective team player

< Quick learner

< Excellent customer service & sales skills

< Advanced computer skills (e.g. Microsoft Office, FrontPage,

Photoshop, etc)

EXPERIENCE

Krogers Bloomington, IL

Deli/Bakery Assistant (July 2009 to Jan 2010)

< Assist customers in Deli and Bakery departments

< Offer and suggest merchandise to compliment another

< Conduct daily markdowns of merchandise

Vanity Bloomington, IL

Keyholder (October 2008 to April 2009)

< Successfully perform managerial duties during manager's absence

< Open and close store

< Prevent shrink

< Change marketing displays and signs weekly

< Received Best ADS and Best SPH award

Best Buy Bloomington, IL

Customer Assistant (September 2008 to December 2008)

< Assist customers in every department

< Organize and re-stock merchandise

< Offer reward programs with every major electronic

Wet Seal Peoria, IL

Manager (August 2006 to August 2008)

< Open and close store

< Calculate daily deposits and bring to bank

< Maintain weekly sales goals

< Change marketing displays weekly

< Hire and train new employees

< Received Best ADS, Best UPC, and Best SPH awards

ACTIVITIES

SESA while attending ICC

AS Business Admin

Illinois Central College Graduated May 2008

BS Marketing (3.0/4.0 GPA) IMC Sequence

Illinois State University Graduated May 2010

References available upon request

2267 CR 2200 E 309-***-****

Minonk, IL 61760 (current address only - will move to area)

*********@*****.***

Jessica E. Sauvageau

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