Project Manager Engineer

Douglas H MacConnell

** ******** ****

West Islip, New York 11795

E-mail: *****@***.***

Phone: 631:587-4762

Cell: 631-***-****

I have an extensive and versatile supervisory, technical, equipment

service, network implementation, and maintenance background that would be

an invaluable asset to your organization. My professionalism, customer

satisfaction driven approach and vast experience in equipment installation,

setup and user instruction along with a proven track record with experience

in territory service, scheduling, inventory parts management and working

from a remote location that makes me a valued member within any

organization. I am able to interrelate various components that have made me

successfully in an executive, office, technology, construction, support or

maintenance fields.

I have interacted with medical sites, schools, and union trades, all with

a positive and successful result. My successes have amplified the

reputation of the companies I was employed by and that resulted in expanded

business opportunities.

My communication skills are boundless and demonstrate the invaluable

experience that I have acquired over my career, from speaking at large

forums, instructing classes, directing building trades, or the ability to

quickly resolve issues, each of these skills will make me a dynamic asset

to your organization. If you have any further questions regarding my

application, you may reach me at 631-***-**** or at *****@***.***

Thank you for your consideration.

Sincerely,

Douglas MacConnell

Douglas H. MacConnell

79 Parkwood Road West Islip, New York 11795

Home: 631-***-**** E-mail: *****@***.*** Cell: 631-***-****

________________________________________________________________________

SUMMARY

Extensive Technical, Custom Relations, Supervisory, and Field Experience.

Possesses a strong technical, mechanical and science background. Excellent

interpersonal skills often called upon to handle "sensitive" customers and

conflict resolution. Excellent presentation skills, works well in a team

based or independently based forum. Innovative, adaptable and hard working.

ACHIEVEMENTS

. 100% Customer Satisfaction with job done.

. 100% Jobs completed on schedule.

. My business like manner and professionalism increased company visibility

and reputation to the client.

. Resulting in increased customer-base, retention and new revenue

opportunities for my company.

. Conflict resolution where all parties feels like a winner.

. Supervised million dollar construction projects.

EXPERIENCE

RETAIL PROJECT MANAGEMENT. HOLBROOK, NY 2006-

2009

Field Superintendent, General Contracting / Construction Management:

. Reviewed building plans prior to start of construction.

. Supervised and direct all trades on site.

. Ensured safety requirements are enforced on site.

. Maintained communication with clients and stake holders.

. Adhered to project schedule, meeting all milestones.

. Maintained project budget.

. Resolved labor issues and conflicts, both union and nonunion.

CUSTOM COMPUTER SPECIALISTS, HAUPPAUGE, NY 1999-2006

Field Project Manager, Project Connect New York City Board Of Education:

. Surveyed and assessed existing network infrastructure of school building.

. Scheduled and conducted on site meetings with school officials.

. Recommended appropriate up grades required to meet New York City

Department of Education Standards.

. Implemented Project Connect for New York City Department of Education.

. Reviewed AHERA reports on building for Asbestos.

. Wrote work orders as needed, reviewed and generated all pertinent

reports.

. Liaison between school and Department of Education.

. Performed on site quality assurance visits and ensured the scope of the

project was met.

. Conducted final inspection of school and obtained close out sign off from

school officials.

. Surveyed and assisted in the design of building networks.

Site Manager:

. Supervised the Hardware installation Team in the delivery and

installation of computers and related hardware for the New York City

School system.

. Surveyed schools for various New York City Department of Education

projects.

. Supervised the implemented network installation.

. Interfaced and trained school personnel.

. Performed test of equipment and software modifications to ensure user

ready.

. Performed inventory and required documentation.

EASTMAN KODAK COMPANY, Rochester, NY 1988-1998

Field Engineer, New York City Territory

. Installed and managed Apple Computers, printers, and networks. Customers

included school districts, government, businesses and private residents.

. Conducted telephone assessments prior to arriving at client site for

actual repairs.

. Determined problem source and made appropriate repairs.

. Supervised and trained junior field engineers in all aspects of technical

repairs and customer relations.

. Resolved customer complaints to satisfaction.

. Maintained parts and inventory control. Ensured inventory was 100%

accounted for at all times.

IBM OFFICE PRODUCTS DIVISION, NEW YORK, NY 1988-Prior

Customer Engineer

. Responsible for territory service, management, and customer satisfaction

for approximately 1,300 machines.

. Maintained parts and equipment inventory.

. Trained new junior customer engineers. Acted as a resource to provide

assistance where inexperience existed.

. Resolved customer complaints for junior customer engineers.

MILITARY

. US Navy Held Top Secret Clearance

.

EDUCATION

Suffolk Community College, Selden, NY

. Marine Science Major

TECHNICAL TRAINING

Computer/Printers:

. Apple Certified Technician

. Kodak Image Enhancement Printers- Large Format Inkjet, Copy Print,

Creation Station and DES.

Copier Machines:

. IBM Model 85, Series III

Other Related Training:

. Customer Sensitivity Training (Kodak and IBM)

. Power Distribution

. Customer Awareness (Kodak and IBM)

. Territory Management

. Dispatch Training

. Parts Management

Contact this candidate