Manager Customer Service
Resume:
J eff Alvarez
Dunlap, TN. 37327
Mobile: 925-***-****
Home: 423-***-****
Email: A abmjm1@r.postjobfree.com
Objective
To seek employment with a well established and stable company that can utilize my 30 years
experience in management and purchasing and my attention to detail and quality. A company that can
offer an opportunity for advancement along with the chance to learn a new and challenging career.
Work H istory
Jun 1994 to Jul 2009
Olson Steel
San Leandro, CA 94577
Job Title: Purchasing Manager
D uties: Responsible for purchasing structural steel shapes, plate, tube, pipe, tools & supplies
w ithin job and company budgets approximately 2 million dollars a year. Worked with vendors to assure
on t ime deliveries of materials to maintain daily work f low in the production shop. Produced and sent
request for quotes to various vendors. Worked with vendors to out source certain aspects of fabrication
p rocesses to meet due dates and budgets. Responsible for outsourcing finishing processes such as
galvanizing, anodizing, powder coating and special paint. Worked with A/P department to reconcile
p urchase orders against vendor invoices.
Job Title: Shipping and Receiving Manager
Duties: Responsible for creating daily, weekly & monthly shipping schedules, build loads and
schedule drivers. Procure out side t rucking services as needed. Create and maintain daily due in reports
and receiving log. Checked all vendor bill of ladings against purchase orders . Notified vendors of any
short shipped or non shipped i tems.
Job Title: Production Manager
Duties: Worked with project managers & sales department planning and scheduling all new
jobs into shop production schedule to meet customer due dates. Responsible for daily update of the
p roduction schedule and data entry of employees time t racking per job. Responsible for drawing
d istribution and data entry of bill of materials into Fab Trol MRP program. Responsible for generating
p roduction reports for the fabrication shop. Update project managers daily with production status of all
jobs. Responsible for creating and maintaining MSDS books, scanning and storage of MTR’s.
May 1991 to Jun 1994
Production Manager
Finishing Technologies
Chattanooga, TN.
Job Title: Contract Administrator: 5/91 to 6/94
Duties: Track production from time received to t ime shipped. Maintain daily and weekly
p roduction reports. Also in charge of working out actual job cost and invoicing. Maintain inventory of
customers products and shop supplies and chemicals. Communicate with costumers regarding status of
p roduction and samples.
Job Title: Production Manager: 4/92 to 5/93
Duties: Schedule daily production and work force for a four shift seven days a week
operation. Responsible for shift supervisors and approximately 50 employees. Implemented production
s tandards and quality control procedures. Worked with research and development department and helped
develop wash and dye formulas. Implement and enforce safety program and procedures as per O.S.H.A
regulation. Also in charge of hir ing and t raining new employees. Purchased all chemicals and dye stuffs.
Job Title: Second Shift Supervisor: 5/91 to 4/92
Duties: Supervisor 20 employees. Set up chemicals to be used and production loads to be
r un. Train new employees.
J un 1988 to Dec 1990
General P rinting I nc.
Concord, CA
Job Title: Bindery Operator
Duties: Set up and run various types of bindery equipment. Make plates for offset presses. Worked
i n art department and dark room. Maintained bindery equipment. Inventoried paper and customer
s tock.
Jun 1978 to April 1988
Diablo Di rect Mail & P rinting I nc.
Concord, CA.
Job Title: Production Manager
Duties: Schedule production and labor force for a three shift five days a week commercial
p rinting and direct mail advertising operation. Track production and work in progress in four
departments. H i re and t rain new employees. Supervise three shift supervisors and 60 employees.
Job Title: Customer Service 1/82 to 2/85
Duties: Worked with established customers and walk-in customers on the logistics of print
and mail package. In charge of order entry and estimating cost. Worked with sales department and
p roduction department on developing production plan.
Job Title: Mail Shop Supervisor: 12/80 to 1/82
Duties: Supervise 20 employees. Worked with temporary employment agencies to handle
over f low. Train new employees. Set up and maintain various types of direct mail and bindery equipment.
Job Title: Production Worker: 6/78 to 12/80
D uties: Set up and ran various types of direct mail and bindery equipment. Worked in art
department and pre-press department.
Education
Clayton Valley H igh School
Concord, California
Attended 4 years; Graduated 1978
Diablo Valley College
Pleasant Hill, California
Attended 2 years; 1979-1980
Course of Study: Business Management
Degree: Associates
Los Medanos College
Pittsburg, California
A ttended 1 year; 1985
Course of Study: Advertising, Graphics, Layout and Design
Chattanooga State Technical Community College
Chattanooga, Tennessee
Attended 1 year; 1993
Course of Study: Computers
Software/ System Skills
M icrosoft Word, Excel, Adobe
Fab Trol MRP System
SAP, Mapics (some)
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