Customer Service High School
Resume:
La Tonja Davis
Houston, Texas 77026
*********@*****.***
SUMMARY:
To obtain an entry-level customer service/clerical position where I can
utilize and improve my organizational and customer service skills.
QUALIFICATIONS:
. Type 40 wpm
. Excellent communication skills
. Skilled at operating personal computer to access e-mail and other
basic office support software.
. Able to provide routine clerical and secretarial assistance, including
appointments, correspondence, and filing.
. Proven ability to great attention to detail, organizational and
interpersonal skills.
WORK EXPERIENCE:
Houston Community Call Center
Houston, Texas
Telemarketer 10/2000-
12/2000
Conducted outbound calls following script and customer service procedures
to sell prospective customers credit cards.
Convergys
Houston, Texas
Technical Service Representative 8/97-
1/98
Updated client records and directed the clients in the repair of computers
over the telephone.
M. D. Anderson Library Houston,
Texas
Clerk
5/95-7/96
Filed and sorted books, magazines and encyclopedias according to an alpha-
numeric system. Helped the clients locate materials upon requests.
International Total Services
Houston, Texas
Aircraft Cleaner
12/89-1/91
Cleaned the interior of airplanes and sorted reading materials
Conducted customer satisfaction surveys.
EDUCATION:
Kashmere Senior High School
Houston, Texas
University of Houston
Houston, Texas
DSUTI-Certificate
Houston, Texas
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